POSTAGE: Your order will be sent within 48 hours. We will e-mail you the tracking number. If you haven't received it within 3 Days, YOU MUST Trace it on www.royalmail.co.uk or check with your sorting office.  If not collected at your sorting office it will be returned to us and you will be required to REPAY THE FULL POSTAGE. 1st Class Recorded insures up to £28.00.Courier Service Delivery insures up to £250.00 - all International parcels are fully insured to the value of the order.

LOST PARCELS: If the tracking number is not registering on www.royalmail.co.uk after 7 days of dispatch,  we will replace the item if available or refund you. If the tracking number shows, we will make a loss claim after 30 days.

FAULTY ITEMS: We will replace, exchange or refund any damaged or faulty items returned to us WITHIN 7 Days of Receipt and in their original condition. If you return an item without our approval - you forfeit your refund.

RETURNS & EXCHANGES: YOU MUST return items within 7 DAYS of RECEIPT. We will refund the cost of the item (Excludes Postage). NO REFUND will be issued if the item is returned damaged, with cigarette/perfume or other odour.
Returns to: FASHION CLOSET, Unit Rear of 229-231 Lakey Lane, Hall Green, Birmingham B28 8QT, United Kingdom