Will this item fit my vehicle?
If you are unsure this part fits your vehicle, or you can't see your vehicle on the list, please contact us via the eBay messaging system with details of your vehicle i.e. Registration Number so we can check for you on our database and advise you what part you need, this will eliminate the chance of you purchasing the incorrect part.
Can I contact you by telephone?
Yes. Tel: 01924 493600 Mon-Fri 10am-4pm
Please have the eBay item number and the vehicle Registration Number ready when calling.
Where do I find the vehicle Registration Number?
You can find this on your vehicle's logbook as well as your number plate. Some vehicle registration numbers are NOT compatible with our system which is why we sometimes ask for additional information.
Where do I find the eBay item number?
The "item number" is a twelve digit number which you can find at the top right hand corner of the item listing page.
What if my item is damaged in delivery?
Refuse delivery at once if the package is damaged upon arrival. Once you have signed for a package you accept all responsibility for the contents inside. After refusal please message us immediately so we can send a replacement or arrange for a refund. Items damaged by yourself or mechanic fitting on your behalf may not be returned.
Do you accept returns?
Yes, we accept returns. Please see the full details on our returns shop page. If you wish to return your goods, you must notify us immediately by following the returns procedure on eBay.
What if a part fails under warranty?
We cannot be held liable for any labour costs associated with fitting or removal of parts. In the event a part is faulty or fails under warranty, NO costs associated with fitting or removal of parts will be reimbursed. However a full refund or replacement will be issued once the part is found to be faulty by the manufacturer.
Where are you located?
Our retail premise is located at the address below. It's best to call us with your vehicle Registration Number and eBay item number in question to check stock availability before you come:
Fold Head Mills
Tel: 01924 493 600
Mon to Fri 10:00-4:00
When will my item be dispatched?
Most orders placed before 12:00pm will be despatched the same day however in cases where stock is unavailable for unforeseen circumstances your order may be despatched the following day.
How long will my order take to arrive?
Most orders will be delivered in 1 to 2 days. Please bear in mind most orders are sent recorded delivery and require a signature upon receipt.