Before you send us a message you may want to check to see if your question is
here.
General buying questions
Q. I've paid for something already but I'm still bidding - can I wait
and have everything sent together?
A. Yes. We usually check to see if you have bids on any other items.
Our normal course of action is to automatically wait until that auction is over.
The only exception to this is when the auction has several days remaining - in
this case we usually send you a message to ask if you still want to wait.
Q. What VAT rate is included in your listings?
A. Zero. We are not currently Vat registered. We will let you know
if/when we do start to charge Vat.
Payments
Q. What payment methods do you accept?
A. We accept PayPal, personal cheques and postal orders. We don't
recommend sending cash through the post.
Q. What if I'm having trouble with my PayPal account?
A. Don't worry! We know these things happen. Just let us know
so that we are aware of your situation.
Q. I've sent an eCheque, what does that mean?
A. An eCheque works just like a paper cheque. If you need to know
why you're having to send eCheques consult your PayPal account. eCheques
can take several days to clear. An estimated clearing date is usually
displayed next to the transaction in PayPal. Once we receive notification
from PayPal that your eCheque has cleared, we dispatch your items immediately.
Postage & packaging
Q. Do you combine postage costs?
A. Yes. Our postage discounts are applied in one of two ways.
If you have requested, or we have issued a combined invoice, then we
apply the reduced postage cost on that invoice. If you have already
paid then we simply refund the discount back into your PayPal account.
If you aren't planning on paying through PayPal, we strongly advise waiting for
a combined invoice before paying.
Q. Is there a maximum P&P cost?
A. Yes. At present the maximum cost is £10 (10 GBP) to anywhere in
the UK. For international costs there is no maximum cost - please refer to
the international posting question below.
Q. Will you post outside the UK?
A. Yes. Our international sales are continually growing and we
welcome any orders from outside the UK. At present, we do not list P&P
prices for international orders, therefore we ask that you request a quote from
us before purchasing anything, as heavy orders can often mean larger costs.
Just ask us and we'll get back to you as soon as we can.
Q. Do you use a Courier service?
A. Yes. If the combined weight of your package is over 2kg then we
use our courier instead. In most cases deliveries are made on the next
working day after dispatching.
Q. Can I collect my items from you?
A. Yes. If you'd like to save on postage you are welcome to come and
collect. All we ask is that you notify us first so that we can remove the
postage cost from your invoice and also give us a bit of notice before arriving.
This is so we can have your items packed and ready for when you arrive.
Delivery times
Q. How long will it take for my items to arrive?
A. Please refer to the table below.
|
Time purchased |
Estimated production time |
Estimated delivery time |
Total estimated order time |
|
Mon-Fri before 2pm |
Usually same day when purchased before 2pm, depending on volume of order |
1-2 working days |
1-2 working days |
|
Mon-Thurs after 2pm |
Next working day |
1-2 working days |
1-3 working days |
|
After Friday 2pm / Weekend |
Following Monday |
1-2 working days |
2-4 working days |
|
International deliveries |
As per above |
3-5 working days (Europe)
3-7 working days (International) |
Up to 7 days (Europe)
Up to 10 days (International) |
Please note that the above times may be slightly longer during busy periods such
as Christmas or where you have specified special requirements for your items.
) 
