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General Interest
  

    FAQs

    1. What is Evolution Outlet's reconditioned & clearance stock?

    2. What should I expect when I purchase an Evolution Certified Refurbished Product?

    3. What are the difference between B and C grade stock?

    4. A reconditioned item that I wanted is no longer available.
    How can I ensure that I get an item when it's in stock?

    5. Where can I find technical support?

    1. What is Evolution Outlet's reconditioned & clearance stock?

    Evolution Outlet's reconditioned stock are preowned Evolution products, retail display or exhibition equipment that undergo Evolution's stringent refurbishment process prior to being offered for sale. While only some units are returned due to technical issues, all units undergo Evolution's stringent quality refurbishment process.

    They are in 100% working condition and are then sold as reconditioned product classed, as either B or C grade (see B&C Stock Criteria for more information). As these reconditioned products have been unpacked and manipulated, they might however exhibit some minor cosmetic imperfection, such as scratches, marks or discolourations. Clearance stock is new, but discontinued product lines or ranges either by Evolution or it's dealer network.

    Each Evolution Outlet's official reconditioned product:

  • Is fully tested and in good working order.
  • Is refurbished with quality, official replacement parts for any defective faults identified in testing.
  • Is put through a thorough cleaning process and inspection.
  • Is repackaged (including appropriate manuals and accessories that originally shipped with the unit).
  • Is given a new refurbished part number and serial number.
  • Is placed into a final QA inspection prior to being added to sellable reconditioned stock.

    2. What should I expect when I purchase an Evolution Certified Refurbished Product?

  • Substantial savings on quality reconditioned & clearance stock.
  • A fully functional power tool with complete documentation.
  • The assurance that the power tool meets Evolution's premiere quality standards and that its defective components have been replaced by genuine Evolution parts.
  • CE product compliance. The CE marking is required for many products and attests the verification by a manufacturer that these products meet EU safety, health or environmental requirements.

    3. What are the difference between B and C grade stock?

    Please click on the B&C Stock Criteria tab which provides a clear explanation with supporting imagery.

    4. A reconditioned item that I wanted is no longer available. How can I ensure that I get an item when it's in stock?

  • Reconditioned stock is usually very limited as Evolution's products are all 'built-to-last' and we often run-out of reconditioned inventory. We recommend that you act quickly if you see an item that you like.
  • A product will be reserved for you once you've completed the buying process and we've received full authorised payment. Please note that some payment methods take longer than others and that availability of a reconditioned product is not guaranteed until we receive your full payment.

    5. Where can I find technical support?

  • Instruction manuals can be found at: www.evolutionpowertools.com/uk/manuals.
  • Product support videos can be viewed online at: www.evolutionpowertools.com/gallery.
  • Product technical FAQ's can be found online at: www.evolutionpowertools.com/uk/faqs.
  • We want you to be satisfied with your purchase.
  • When you need assistance that is not provided by your manuals or through-out the www.evolutionpowertools.com website, please call 0114 251 2735 or email ebay@evolutionpowertools.com.
  • Your telephone support includes 90 days of assistance for Evolution products. Evolution's trained staff are always ready to help you with the set-up and use of your Evolution product.