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Ercol Factory Outlet

Ercol Factory Outlet

23K items sold
13K followers
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About us

Welcome to my eBay Shop. Please add me to your list of favourite sellers and come again. Thank you for your business.
Location: United KingdomMember since: 30 Oct, 2006Seller: ercolfactoryoutlet

Business details

Business name: Ercol Furniture LtdFirst name: LarrySurname: ParkinsonAddress: Summerleys Road, HP27 9PX Princes Risborough, United KingdomPhone number: 01844271830Email: ebay@ercol.comVAT number: GB 208013804

Feedback ratings

Last 12 months

Positive815- positive Feedback in last 12 months
Neutral17- neutral Feedback in last 12 months
Negative16- negative Feedback in last 12 months

Detailed seller ratings

Average for the last 12 months

Accurate description
4.9
Reasonable postage cost
5.0
Delivery time
4.8
Communication
4.8

Seller Feedback (5,282)

5***l (781)- Feedback left by buyer.
Past 6 months
Verified purchase
Really lovely sofa, as described. Very well packaged and excellent delivery. Superb communication from Caitlin at Ercol. This is my 3rd purchase from the Ercol Outlet, and I couldn’t recommend the outlet more highly. Great customer service, from placing my order, to delivery. Thank you very much.
m***o (712)- Feedback left by buyer.
Past 6 months
Verified purchase
Unfortunately one of the pebble tables arrived damaged. The outlet store responded quickly to messages sent. I repackaged them and they were collected promptly. Another set of tables were soon despatched. The second set arrived in perfect condition. Customer service has been excellent in every single way. Would give 10 out of 10 if I could. Very happy with my purchase.
r***c (1120)- Feedback left by buyer.
Past year
Verified purchase
Top eBay seller- item (new ex display) as listed, great price and quality, helpful communications, despatch wasn’t the fastest but got here safely and well packaged. 👍
t***t (17)- Feedback left by buyer.
Past 6 months
Verified purchase
Items arrived quickly and well packaged. One item was slightly damaged when we inspected it. Got in touch with seller and they offered to fix or for us to return it. Damaged item was returned quickly and refund issued with a replacement sideboard bought separately. Will definitely use this seller again!
h***r (28)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent product which was exactly as described and well packaged. Excellent communication from seller and prompt dispatch. Would highly recommend and use again.
t***n (31)- Feedback left by buyer.
Past 6 months
Verified purchase
Excellent pre-sale Q&A communication about details of this item. Delivery efficient & early - thank-you. Packaging quite minimal - 2 layers of cardboard - which is either a plus point or a minus point depending on how you feel about packaging / waste. Repeat purchase. Recommended.
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