Here at Equipment Superstore our objective is simple - to provide you with an efficient, quick and easy way to buy the products you want at competitive prices, delivered directly to your door. We firmly believe in supplying our customers with value for money and only supply high quality products. Because we have lower operating costs, these savings can be passed directly on to you, which allows you to buy at some of the most competitive prices online. Every item we sell conforms to all UK / Euro safety standards and is packaged to ensure its safe arrival to you.
We offer same/next day dispatch (working day) to ensure you get your order quickly. Delivery is fast too with most of our items despatched on a Next Working Day courier service! (Note: Only available for mainland UK areas, please see delivery tab for more information).
We have a dedicated customer helpline for free advice and help, 0151 548 5500. (Note: Our offices are open between 8.30am to 5.00pm from Monday to Friday, excluding bank holidays).
Some areas may require a small surcharge, please contact us for more info on this. Additional postage will be applied to the following areas:
Channel Islands: All postcodes containing GY and JE
Isle of Man: All postcodes containing IM
Scilly Isles: TR21-TR25
Scottish Islands: All postcodes containing KW / HS1-HS9 / IV41-IV49 / IV51 / IV55-IV56 / KA27-KA28 / PA20-PA80 / PH4-PH50 / ZE1-ZE3
Scottish Highlands: All postcodes containing AB and IV / KW1-KW14 / PA21-PA38 / PA80 / PH16-PH26 / PH30-PH41 / PH49-PH50
Northern Ireland: All postcodes containing BT
Isle of Wight: PO30-PO41
Once a Paypal payment is made we usually process and deliver the item within 1-3 working days (Saturday, Sunday & Bank Holidays do not count as working days). Always leave us a contact number for delivery purposes - LEAVE ON THE PAYPAL PAYMENT FORM UNDER 'NOTES TO SELLER' SECTION, WE NEED THIS NUMBER BEFORE WE PROCESS THE ORDER AND SEND IT WITH THE COURIERS. Items are delivered by Royal Mail, DPD or Palletways depending on the size of the item. Signatures are required for deliveries made by DPD or Palletways.. If no-one is in to receive the delivery and the item cannot be left with a neighbour, the item will be returned to the delivery depot and you will have to collect from there or organise re-delivery. There may be a charge for this. The driver is not insured or able to place the item anywhere else but the nearest point on your property to the road.
We also offer fantastic international postage rates, please call our dedicated support team on 0044 151 548 5500 or email firstname.lastname@example.org
We are delighted to offer our customers a fantastic 14 days returns policy - some terms and conditions apply.
Customers are welcome to return unwanted items to us within 14 days as per the Distant Selling Regulations. Customers must notify us by email or phone within 14 days of receiving the item. Please note that customers are responsible for the return costs of unwanted items.
Please be advised that the following charges may apply if you wish to return your goods if no longer required or the wrong item is ordered:
1. Incorrect sized item purchased (no longer required) will incur a restocking fee = Small Item (less than 25kg) £8.00 / Large Items (over 25kg) £20.00
2. Change of address once an order has been dispatched with the courier = £8.95
3. In the case, where you ask us to arrange collection on your behalf; where a pallet service is required due to its weight and size the charge is minimum £55.00 - £110 depending on collection postcode.
In these circumstances these charges would be levied from your original purchase cost at the point of refund.
Please note under the Distance Selling Regulations, you have a 7 day cooling off period to inform us of your intent to return for the above reasons for which you shall be liable for the return costs.
If you have any queries regarding our products, service or anything else you can contact us by sending us a message through eBay or alternatively via:
Telephone: 0151 548 5500
Our offices are open between 8.30am to 5.00pm - Monday to Friday.
Note: Messages and Emails are normally answered within 24 hours of receipt, they will not be answered outside of office hours. Messages sent over the weekend will be answered on Mondays (excluding bank holidays).
We accept payments via PayPal or Credit/Debit card over the phone (0151 548 5500). If you are collecting the item you can also pay via Credit/Debit card or cash on collection.