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Elm Tree Gifts: Perfect Gifts For Perfect People

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  • Frequently Answered Questions
Wedding Gifts
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Frequently Asked Questions

  • Is my photo/picture suitable? We often get asked this question and are more than happy to check your photos for suitabilty before you purchase. You can email your photos to imagecheck@elmtreedesign.co.uk and we will let you know if we can use it.
  • Which picture formats do you accept? We accept most picture formats, but if you are in any doubt please send your photo as above to imagecheck@elmtreedesign.co.uk and we will then let you know.
  • Do you combine postage? Yes we do combine postage. If you would like to order more than one identical item then postage will be combined automatically. If your items are different, you can order two or more identical items and let us know your order requirements when you check out. For example you require 1 x I love Mummy and 2 x I love Grandad mugs. Then to combine postage purchase either 3 x I love Mummy or 3 x I love Grandad mugs and then let us know the changes you require when you checkout and make payment or you can email your instructions direct to myorder@elmtreedesign.co.uk
  • I need my item fast, can you get it to me in time? At quiet times we normally dispatch orders within 48 hours from when you ordered, but at busier times this can be longer. If you need your item quickly please let us know and we will contact you to arrange.
  • How long does delivery take? As mentioned above we normally dispatch within 48 hours from when we received your order. At busier times this can take a little longer but is normally within 5 days. At Christmas delivery can take even longer and can be up to ten days from receiving your order before dispatch.
  • Do you discount multiple items? Sorry but we are currently unable to discount on our products.
  • Do you do custom designs? Yes, we are able to work to your design if you require.