Postage
We are committed to dispatching items within 3 days of cleared payment though we usually dispatch within 24 hours.
Combined Postage
If you wish to purchase multiple items, we will endeavour to combine your items to minimise P&P costs. Proceed with your purchase in the usual way but please do not pay. We will combine your items and will send you an invoice indicating the reduced postage. You may then make your payment at the revised cost in the usual way.
Any Questions?
Please get in touch via eBay Messages should you have any queries and we will do our very best to help. We endeavour to respond to all messages within 24 hours.
Feedback
We want you to enjoy a satisfying shopping experience with Ellema. We love hearing from you so, whenever you buy from us, we will request that you leave Feedback about the transaction and we genuinely hope your feedback will reflect a positive shopping experience. Feedback comments become a permanent part of a seller’s record. Therefore, if you are not happy for any reason we would request that you please get in touch first so we have the chance to resolve any problems before you are inclined to leave a Neutral or Negative Feedback. We always list feedback for every buyer who shops with us.
Our Promise
We aim to bring you a range of quality products and to make it as straightforward as possible for you to trade with us. If at any time we do not meet this aspiration, please contact us directly.
And last, but by no means least ,,,
THANK YOU - for taking the time to look at our product range. Sign up to our Newsletter to stay up to date with ever changing stock and new season merchandise.
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