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Terms and Conditions
1.
It is the nature of
our products that due to the manufacturing processes of Swarovski and other
crystal fabricators some slight variations in shading are unavoidable.
2.
Colours shown on this
website due to variations in internet browsers, computer screens, etc.,
combined with the particularities in photographing crystals may be used as a
guide only. If you are unsure about a colour we suggest you to raise a query
and/or buy a sample.
3.
The pictures are not
scaled and, therefore, for reference only. The actual size should be verified
by referring to the item's description.
4.
The content of this
eBay's Shop, including all images, is our property and the reproduction
partly or in full any content or images without our consent is forbidden
under any circumstances.
5.
Payment to be
received within 4 days of the end of the auction.
6.
Unless it is against
eBays policies, I accept PayPal from all customers and Postal Orders
from UK customers only.
7.
I endeavour to
dispatch all items within 1 working day.
8. Next Day Special Delivery (excludes Weekends and Bank Holidays) is usually available on orders placed and paid before 12 Noon Monday to Friday. Prices starts from £6.00 per order. However, this is subject to our availability. When we are not available, all orders placed online, requiring this service, will be given priority and dispatched the next available date. An email confirmation of dispatch will be sent. You are welcome to phone 07515530439 to confirm the availability of this service. Receipts of all orders sent by this service will require a signature.
9.
Goods delivery is subject to
Royal Mail terms and conditions. They consider any item as lost only after 16 working days since a posting date. I can do nothing about delayed or missing packages until 16 working days have elapsed from the posting date (see www.royalmail.com for further details).
After that the full refund is issued or a replacement item is sent, the
choice is yours. A claim against the loss will be also filed and I kindly request my customers to cooperate with Royal Mail
investigators in case they are asked for.
10.
A discount on P&P fees
for multiple items purchase is always offered. Please wait for my invoice
before making your payment. No refund can be issued if items were paid
individually. I post the goods either separately or in one shipment on my
discretion.
11.
Please ask me a
question if you are in doubt.
12.
According to the UK
Consumer Protection (Distance Selling) Regulations all our buyers have a
cooling off period in which they can withdraw from the contract for any reason.
The cooling off period ends seven working days after the day of receipt of
the goods.
13.
Buyers have to meet
all postage and packing charges on cancellation. Please be ensured that a
proof of postage is held. All goods must be returned in its original packaging (unopened). Seals, staples, etc must not be compromised. Earrings and piercings are excluded from goods that can be returned unless faulty due to hygienic reasons
14.
I may accept items in
compromised packaging for the refund on my discretion. Restocking and
discount fees will be applied. Please ask me a question before sending goods
back.
15.
The UK Distance Selling
Regulations do not apply to eBay auction format listings on eBay.co.uk and to
goods made to the customer's specification.
16.
In a very unlikely
event that the item(s) you have bought is faulty, it can be returned for an
exchange. Please send it back to me within 7 days of receipt informing me in
writing regarding your action in advance and obtaining proof of postage. A
replacement will be send back as soon as your packet is received. Costs of
your postage will be also refunded.
17.
The customer shall report any
damage or shortage to me and the carriers within 7 days of delivery. Provided
prompt notice of transit damage is given and provided it is proved to my
satisfaction that such damage occurred in transit in the UK but not otherwise, I will refund, repair or replace such goods free of charge to the
customer.
18.
Please be advised that import duties, taxes and charges, if applicable, are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
19.
I will not be liable for any
breach of agreement for delay or failure to perform if the delay or failure
is due to acts of God civil commotion riots floods drought fire
legislation or other cause beyond my reasonable control. This does not affect
your statutory rights. If we choose not to enforce a right under this
agreement that decision will not prevent the enforcement of other rights or
the same right on a later occasion.
20.
Under no circumstances shall I
be responsible for any indirect, incidental or consequential damages.
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