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Frequently Asked Questions.

How do I contact Ebuyer?
If you have any questions, you can contact a member of the Ebuyer Customer Support team by emailing With all email enquiries we will endeavour to reply within 48 hours (Monday to Saturday). If you require to speak to a member of our team urgently, you can also contact our Customer Support team on 0871 521 3300. We are open Monday to Friday between 9am and 6pm.
How much does postage and packaging cost?
We offer a next day delivery option at a charge of £9.99. This delivery option comes with a free upgrade to Pre 12pm delivery (address restrictions apply).
Do you deliver outside the UK?
We only dispatch to valid mainland UK addresses.

Please note: although Ebuyer can dispatch small orders to anywhere in the UK, restrictions may apply on larger orders. For more information, contact a member of the Ebuyer Customer Support team on 0871 521 3300. We are open Monday to Friday between 9am and 6pm.
What happens to my order if I am not in when the courier attempts to deliver it?
If you are not in when our courier attempts delivery they will leave a calling card which will provide you with a direct contact number for your local depot. You then simply call them to arrange an alternative delivery date or to collect the parcel directly from your local depot, which they will be more than happy to help you with.
How do I arrange a return?
To return an item to Ebuyer, you must obtain a unique Returns Authorisation Number from a member of our Return Support team on 0871 521 3300. Once you have received your unique number, your item(s) can be returned to Ebuyer.

Please note: our Returns Support team are open Monday to Friday between 9am and 6pm (excluding bank holidays). If you have a specific question about Ebuyer or an Ebuyer product please contact a member of our Customer Support team on 0871 521 3300.