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| Q:Do you sell other DURAN DURAN items? |
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| A:Yes, I have more right here on eBay just visit my "about me" page or click "view sellers other items" in the item listings, Best Offers are also accepted on some items |
| Q:Do you combine and discount shipping (Postage)? |
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| A:Yes, please visit my "About Me" page or go back to the auction description and scroll down the page, there you will find full details of all charges for all different items and countries and the discounts given for multiple purchases |
| Q:When can I expect my order to arrive? |
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| A:UK - Please allow 2-3 working days.....
EUROPE - Please allow 4-6 working days.....
REST OF THE WORLD - Please allow 5-8 working days.....
International buyers should also be aware that packages are sometimes delayed due to security checks by Customs and excise officers. |
| Q:How much is the Shipping and Handling Charge (Postage)? |
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| A:Shipping (Postage) charges vary by country, please go back to the auction description and scroll down the page, there you will find full details of all charges for all countries. More detailed shipping information including discounts can be found on my "about me" page. |
| Q:Do you ship internationally? |
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| A:Yes, I will ship anywhere in the world.... PLEASE NOTE - Insurance is strongly recommended for shipments to Italy and countries in South America. |
| Q:Is my package insured?, I live in the United Kingdom |
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| A:All packages are covered for loss or damage up to a value of £41.00 GBP using regular 1st class mail with proof of postage.... SPECIAL DELIVERY gives cover up to £500.00 GBP and the price depends on package size and weight, please contact me after the auction if you require a quote for this service. |
| Q:Is my package insured?, I DO NOT live in the United Kingdom |
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| A:All packages are covered for loss or damage up to a value of £41.00 GBP using regular Air mail with proof of postage.... AIRSURE gives cover up to £500.00 GBP, This service costs an extra £7.00 GBP per package up to 2kg (4lbs), This service is also quicker than regular Air mail and your package can be tracked online. |
| Q:Can I collect my package from your home address? |
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| A:No, this is a mail order only service |
| Q:What is your return policy? |
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| A:Return within 14 days, If you are unhappy with an item, a replacement (where available) can be sent or a full refund or store credit given if you prefer on return of the item, the item must be returned in secure packaging in the same condition that you received it in. Unless the item is faulty or not as described, postage costs will not be refunded |
| Q:Do you buy DURAN DURAN items? |
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| A:Yes, I'm always looking for items to buy, if you have anything to sell from your collection in excellent condition or better, please email a list and I will make you an offer. |
| Q:Do your CDs work in the USA and elsewhere? |
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| A:Yes they will, my CDs are not country coded and will play on any CD player worldwide. |
| Q:Do you accept $USD personal checks and money orders? |
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| A:I can accept checks and orders in $USD currency but a 10% surcharge will apply to the total order (Including shipping) to allow for bank encashment fees. |
| Q:Are all your items originals? |
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| A:Yes, All my music and memorabilia items are 100% originals including vintage Duran Duran memorabilia. |
| Q:What does "Best Offer" mean? |
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| A:If you don't like the price of an eligible item, you can make me an offer of a price you would be willing to pay for it by clicking the "Make Offer" button in the listing, you are allowed up to 3 offers per item and I may accept, negotiate or decline your offer, it gives you the opportunity to negotiate or haggle with me until we are both happy. |
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