Returns
'No fault' returns for items bought online are to be made within 7 days.
You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:
- returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee. Please email or call us us with your intention to cancel/return to sales@drum-stop.co.uk or tel: 0114 247 2200 so we can arrange for the refund to be processed when the item is returned.
Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.
We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:
- You return your product without proof of purchase.
- The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.
- The item is used, damaged or not in an "As New State"
Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables like sticks and heads) are guaranteed by the Manufacturer against faulty materials or workmanship for twelve months. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. Please phone us on 0114 247 2200 or return the product to our store if this is the case.
To qualify for a refund or exchange, the product must be:-
- in otherwise 'as new' condition;
- complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
- Accompanied by proof of purchase.
The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads, cymbals, etc) unless there is clear evidence of manufacturing fault. |
) 
