Prices
All prices are in £ sterling inclusive of VAT at the rate of 20% and exclusive of delivery. Delivery Charges will be shown before you complete your transaction. Prices, offers and products are subject to availability and may change, Delivery Costs Include Packaging Costs.

Pricing Disclaimer
All products are subject to availability, and can be withdrawn at little or no notice. While every reasonable effort is made to ensure accuracy, Drum Stop reserves the right to alter, amend or withdraw pricing in the event of misprint or accidental errors.

Payment Info
Customers from the UK: If you are from the UK, then are able to pay securely Over the phone using your Credit or Debit Card using Visa, Visa Electron, Mastercard, Maestro, Solo and Visa Debit through Sage Pay Secure Payment Processing System or by using your Pay Pal Account if you have one online Recomended.
If you pay by cheque the goods will be sent out or ready to collect once the cheque has cleared.
Customers from European Countries: You are able to Purchase over the phone using an International Credit Card or by Using Paypal. We prefer that Paypal is used for International Transactions. We also accept Bank Transfers from European Countries. If using a Credit Card you must supply the CCV2 Security Code from the reverse of the card, have the goods delivered to the Address that the card is registered to and supply us with a Landline Telephone number that we can contact you on.

Which Countries do you Ship to? -Delivery and Carriage Charges
Delivery for on-line purchases can be made to the United Kingdom including Northern Ireland, Southern Ireland, The Channel Islands and the Scottish Highlands and Islands and the following European Countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

All deliveries must be signed for and you should keep your receipt for future use should you need to claim for warranty. It is preferable a Telephone Number to be entered in order to contact you should there be any queries with the delivery address and timescales for delivery. IT IS VERY IMPORTANT THAT YOU OPEN AND CHECK YOUR DELIVERY WITHIN 48 HOURS FOR DAMAGES AND REPORT THEM WITHIN THIS TIMESCALE TO ENSURE YOUR ITEM CAN BE REPLACED AND RETURNED IF DAMAGED.

Why do We Charge Shipping Costs and How Much is it?
We Like to make sure that our prices for the products we offer are as competitive as possible. The price you see is the price of the Item you are looking at. Most Items have Shipping Costs attached to them which will be shown seperately when you buy the item, as we think it is important that the price does not reflect an inflated price to Cover the Costs of "FREE SHIPPING". We want to be as honest as possible and that is why we believe that adding a shipping cost per item is the best way to do this. This Shipping Cost also ensures that your products are insured during transit and all courier despatched items are trackable online.

European Countries are charged per destination & weight, this will be calculated per each shipment at the checkout

Images
All images used on this website to accompany product descriptions are for reference only. The image may not represent the product accurately. For example, it may feature six drums when only five are included, a colour that is no longer available, or a cymbal pack which may not be included. We do tell you what is, and what is not included in the Product Descriptions so please read each description carefully and if still unsure please call us for assistance on 0114 247 2200.

Returns
'No fault' returns for items bought online are to be made within 7 days.

You can cancel your purchase at anytime either before or up to 7 days after delivery of your product by:

• returning the product to us in person or by post (you must include your receipt with the item) and cover the costs of returning the items to us. We will refund your payment excluding the original shipping fee. Please email or call us us with your intention to cancel/return to sales@drum-stop.co.uk or tel: 0114 247 2200 so we can arrange for the refund to be processed when the item is returned.
  

Your product must be complete, unused and in 'as new' condition (eg if you have opened the box to examine the product you must have done it without marking the product in anyway). It should be returned with the original box, packing and accessories. Pre-recorded DVDs must be sealed. Any 'Free Gifts' received with the product must also be returned.

We make no charge if you return the product to our store in person. If you choose another method you must bear the costs. We will not cancel or refund your purchase when:

• You return your product without proof of purchase.
• The goods were a special order to your specification, or an item not usually stocked by Drum Stop Ltd.
• The item is used, damaged or not in an "As New State"
  

Return of Faulty Goods
The following are guidelines. Wherever possible we will respond to your individual circumstances. Most goods (except consumables like sticks and heads) are guaranteed by the Manufacturer against faulty materials or workmanship for twelve months. While it is at the manufacturer's discretion, we will act as their agents to seek a repair or replacement. Please phone us on 0114 247 2200 or return the product to our store if this is the case.

To qualify for a refund or exchange, the product must be:-

• in otherwise 'as new' condition;
• complete with any accessories and free gifts offered with it (and if possible, the original box and packaging).
• Accompanied by proof of purchase.

The guarantee does not cover faults caused by accident, neglect, misuse or normal wear and tear, nor consumable items (eg drum-sticks, heads, cymbals, etc) unless there is clear evidence of manufacturing fault.

Recycling Electrical Products at Drum Stop (WEE regulations)
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK.

• Much of the UK’s WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health.

• Many electrical items that we throw away can be repaired or recycled. Recycling items helps to save our natural finite resources and also reduces the environmental and health risks associated with sending electrical goods to landfill.

Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

From now on all new electrical products that can be recycled will carry the 'crossed out wheelie bin' to help you remember to recycle them.
For more information on recycling and how to minimise your environmental impact click here

Where can I recycle?
Designated Collection Facilitywill be nationwide and is likely that your 'local tip' has been upgraded to provide this facility.
To find your nearest Designated Collection Facility simply click here. The recycle-more.co.uk website allows you to enter your postcode and you will then be directed to your nearest Designated Collection Facility.
More Designated Collection Facility will be added over time so even if there is not one local to you now there soon will be.

Drum Stop WEEE Returns Policy
If you purchase a new product from Drum Stop, we can accept back your old product and will recycle it for you. This service is provided on a like for like basis ie the new item is a replacement for the item you are leaving with us.

Purchased in store - you can drop off the item for recycling up to 28 days from the date of new purchase.

Mailorder and Internet Customers - Collection on delivery of your new product – if you want us to collect the new item when your new item is delivered, then please contact us on 0114 2472200 - for an additional charge we can arrange this for you.

If you wish to arrange a collection after you receive your new item, you can do so for up to 28 days after the delivery date. Please note you will be charged the collection charge for the item.

Further information on WEEE Regulations can be found here

What if I need some advice?
If you have a question be it small or in depth, then we are more than happy to look into it for you and give you the best possible advice and recommendation on any of our products and services.

We will endeavour to answer all of your queries promptly and accurately by e-mail, telephone or mail whichever you prefer or if you like you can visit the store where you will receive specialist attention to your query and you can take a look around the store at the same time!

Other Shopping Information
We supply Schools, bands, youth groups, professional and session drummers and beginner drummers of all ages, styles and tastes and aim to give you a truly personal shopping experience whether through our online drum shop or in person when visiting our midlands based drum and percussion store.

We want to enhance your shopping experience as much as possible by giving you the best advice and product selection we can, in order to make your purchase as easy and as exciting as we can. We offer you the chance to try before you buy, give Product Demonstrations and share our in depth knowledge about all of our products in store. With helpful and friendly staff willing to help you at all stages of your purchase and a simple to use web site with easy on-line buying, drum set up videos and advice sections we at Drum Stop want to give you all the help you need and all the advise we can. If you have any query no matter how big or small it is, please give us a call or e-mail us and our team will be happy to assist you.