Terms and Conditions of sale

Drum City is the online and in store trading name of JMB Services. The terms and conditions detailed below conform to UK legislation.

Pricing

All prices are displayed in £ sterling and are inclusive of VAT at the current rate of 20%. Every effort is made to ensure that prices are correct in store and that prices and pictures are correct on the ebay/web site. However, if an error is found on the web site/ebay site we will inform you at the earliest opportunity. At this point you will be given the option to proceed or cancel the order. Please note that prices quoted do not include the cost of delivery, this charge will be detailed separately.

Payment

Payment will only be taken once we have confirmed stock availability.

For phone orders - payment can de made via debit/credit card.

For in store orders and sales - payment can be made via debit/credit card or cash.

For ebay orders - payment must be made via Paypal.

Delivery

It is our aim to dispatch orders on the day of receipt (if received before1pm) or on the next working day. We expect to deliver items ordered to customers within 7/28 days. Drum City will not be held responsible for delays occurring from postal/delivery problems with nominated carriers.

Returns

If for some reason you are unhappy with your purchase it may be returned within seven working days.

If your purchase was made in store, the item may be exchanged. If however, a suitable alternative is not found a credit note will be issued.

If your item was purchased over the phone or via ebay and is unwanted it must be returned within seven working days and be in pristine (as new) condition. The goods must be returned using a system offering a ‘sign for’ service. This will avoid any disputes over non- receipt of items.

A refund will be issued that will be subject to a handling fee of 10% of the gross price. The cost of return postage will be at the expense of the buyer. The item must not have been played/used and all the original packaging must be as new when returned.

Faulty/ incorrect items

If however, the goods despatched are faulty or incorrect Drum City must be notified within 24 hours of receipt. We will arrange at our cost for the problem to be rectified.

In the majority of cases, goods purchased are covered by the manufacturer’s warranty  which usually is for a one-year period, unless stated in the item description ie: Liquidation Stock, Second Hand, Used, Shop Soiled etc .

The exception to this is for items such as heads, cymbals and sticks etc. Therefore, if a problem develops with any goods purchased please contact us at soon as possible and we will endeavour to rectify the problem.