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General Interest
Payment Methods

Payment

We are happy to accept payment via the following methods

 

We also happy to accept all major Debit and Credit cards via our Telephone sales line

Large comprehensive credit card bar incl. switch, solo, cirrus and diners club

Call 08456 44 50 60 Mon-Fri 9am to 5pm

 

Returns Policy

We at Drop Zone are committed to providing you with the best quality service we can. If you are not entirely satisfied with your purchase simply return the items to us, at your cost, within 28 days from the date on top of your receipt/despatch note.

We advise that all returns are sent via a signature on receipt service.  We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.

Please write a brief note explaining the goods are unsuitable. Provided the goods are unused and with original tags and labels, we will refund cost of goods minus a eBay/PayPal restocking fee of 10% We will not refund goods without receipts.

All sales final after 28 days!

All goods returned to us after 28 days will not be refunded, We will hold the item for you, either for collection or redelivery. Redelivery will incur a standard rate postal charge.

We advise that all returns are sent via a signature on receipt service, so that you know when they have arrived. We take no responsibility for any goods that are damaged or lost in the post, whilst being returned to us.

 

Exchanges

Please follow the above procedure, but within note simply write the goods which you wish exchanged, and what for. An appropriate postage charge will be applicable.

Warranties

We offer a 6 month guarantee on all products sold for workmanship and quality, based on customer fair ware and tear. All goods should be returned to us clean and laundered with a note explaining faults on goods with copy of receipt. 

NO RECEIPT NO WARRANTY! A copy of bank/credit card statement is acceptable.
 

Exclusions to warranty's

  • Goods altered by the customer

  • Specially personalized goods
  • Climbing equipment
  • Items misused or abused
  • Any soiled goods
  • Zips, buckles, straps and buttons.
 

Send goods to:

Drop Zone Supplies

B2 West Oxon Business Park

Norton Way

Carterton

Oxon, OX18 3FN

United Kingdom