| TO TALK TO US BY PHONE IN USA:
SALES: (832)5294466 / CLAIMS: (832)5292727
You can Pay with Pay pal, Bank Wire, Money Transfer , Direct Deposit.
Shipping:
Registered Mail:All products under 1 kilo goes in registered mail, with registered number that can be traced in many countries. Package arrives in around 3 weeks during normal time. 4 weeks maybe around Holidays specially Christmas.
Expedited Mail Service(DHL/UPS/Fedex/EMS):
Every product with more weight than 1.5 kilo or price over 120 usd goes in this service, which always can be tracked in the website of the service chosen. Could be DHL/UPS/Fedex , China chose the service more appropriate for each country (Islands as special zones of countries are not included in our shipping fees. Those have extra fuel charges and extra charges. Also Far away zones from capitals of Countries or main cities also require an extra payment according to shipping companies), sometimes EMS is used, but not all times, EMS is an expensive service which only covers mostly 2 to 3.5 Kg Items. More than 4 Kilo go in Currier, because our prices include that shipping, no other, unless you pay other wise to change the service to expensive EMS service for your own reasons. The delivery is around 2 weeks or less. EMS can take up to 3 weeks. Could be a bit more in Holiday like Christmas. Maybe 3rd week and half.
EL SERVICIO DE ENVIOS PARA PRODUCTOS POR ENCIMA DE DOS KILOS ES (EMS) LO ENTREGA EL CORREO DE SU PAIS, Y SE RASTREA EN www.ems.com.cn , EL ENVIO TARDA MAS O MENOS 2 SEMANAS EN TIEMPO NORMAL A ESPANA, 3 SEMANAS A AMERICA, EN TIEMPO DE DIA ESPECIAL O CELEBRACION COMO NAVIDAD, PUEDE TARDAR 3 O 4 SEMANAS A ESPANA, Y 4 O 5 SEMANAS A SUR O CENTRO AMERICA.
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|  | | Frequently Asked Questions | | | Q:What if I get a Defective product ? | | | A:Please contact claims@dgcsupport.com for any defective or product that is not working properly. Always have your product number, store name and your ebay id name at hand.
You can also contact us by phone in USA
(832)5292727 | | Q:Can I contact you to get more specifics before purchase ? | | | A:Yes, you can contact us by phone in USA
(832)5294466 | | Q:What is your return policy? | | | A:Most electronic products have usually a warranty of 1 year after purchased. You need to return it to get a new one in exchange; we do not refund the postage.Decorations,non-electronic tools and toys that are subject to damage through use are not exchangeable. Full return policy after 30 days of purchase for exchange of defective articles on arrival | | Q:Do you combine shipping? | | | A:I cannot combine shipping, because I use special Registered Mail and Express Mail for tracking system, speed and reliability. Also for the better handling of the merchandise by shipping company. We only combine shipping in cases where there is enough to post in Express Mail, but there is no discount. The shipping speed is the upgrade we offer. | | Q:When can I expect my order to arrive? | | | A:The standard Registered Mail will take from 1.5 to 3 weeks after it is shipped; although customs and transit time is something we cannot control. Express Mail takes 1 to 2 weeks after is is shipped, again time of customs and transit is out of our control and not considered the responsibility of your seller. DURING CHINESE NEW YEAR, NO SHIPPING. | | Q:How much is the Shipping and Handling Charge? | | | A:It depends, every single product has a different fee for handling, package and shipping. Mostly little products are from 6.99 to 19.99 and big ones in Express mail could be from 29.99 of 1 kilo to 79.99 of 5 kilo. DURING CHINESE NEW YEAR, NO SHIPPING, IS CLOSED THE BORDER. | | Q:What about Shipping In Holidays? | | | A:IN HOLIDAYS LIKE CHRISTMAS THE SHIPPING CAN TAKE EVEN DOUBLE THE NORMAL TIME, BECAUSE CUSTOMS GET PILED UP WITH THINGS TO PROCESS IN YOUR COUNTRY. We are not responsible for transit time, logistics of the shipping company or customs time; please realize that before buying. This is international business and a normal exportation from far away China. |
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