Payment
Payment for items purchased through eBay must be made within 5 working days of initial order. We reserve the right to notify eBay of any unpaid items via any appropriate method - including the feedback system and the Non Payer system. No goods shall pass from the charity to the customer unless and until the buyer has made full and complete payment to the charity.
Payment methods
We currently accept Paypal only. Please ensure you are able to complete the transaction through Paypal before bidding. We reserve the right to cancel any sales where Paypal payments are made using an unconfirmed address.
Postage and packaging
UK P&P is quoted and detailed on each auction individually, this includes the postage costs, packaging costs and time spent preparing and packaging the goods. We offer first class recorded delivery on all our items as standard unless otherwise stated.
Should you require particular delivery requirements please contact us prior to the auction ending to ensure we can meet your requests. A new invoice can then be sent out upon the auction ending.
Lost or damaged items must be claimed for from the Post Office; we are happy to supply relevant documentation. We will not accept responsibility for the goods, once they are dispatched. Proof of postage can be provided for any purchases over £5.
We aim to ship within 5 working days from receipt of cleared payment - We at this time do not offer ebay's "Get it Fast" service.
Multi-buys
We are more than happy to combine purchases to save on postage wherever possible. Should you purchase more than one item, please contact us for details of the reduced rate prior to payment.
International sales
Some auctions are not offered for sale outside of the UK. This is often due to postal weight limits. The listing will normally show no international postage amounts in such cases. Please check with us by email before bidding if in doubt. Delays caused by postal services or customs are not the sellers responsibility. PAYPAL is the only method of payment accepted for overseas sales.
Sizing and Information
All sizes stated are appoximate only. Please note all our items are donated to our charity and we have no history with them. We always endeavour to describe our items honestly as we see them. We are more than happy to answer any questions you may have.
Douglas Macmillan Hospice Reg Charity No. 1071613
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