When can I expect delivery?
The eBay delivery time displayed are estimates based on the information put in. An average personalised item can take up to 3 - 5 working days to be processed and received. As long as you have given us all the images and instructions which may be needed, which will speed up the process.
What if I need it sooner?
If you need your item for a particular day/date please contact us before hand. After you have contacted us, we will be able to advise you what options you may have and if we can deliver for the day/date specified.
Am I eligible for bulk discounts?
Yes! If you are ordering at least 5 you may be eligible for a bulk discount. Please contact us via email or eBay message. Please specify what is needed, what types of personalisation is required. So we can provide an accurate quote.
Can I return my items for a refund or exchange?
For non-personalised items we provide a 14 day no-hassle returns, unless the item has been used.
Please be aware that The Distance Selling Regulations Act of 2000 does not apply to "personalised goods or goods made to a consumer's requirement". All personalised items ordered from Doodle Village are considered made to order; this includes items purchased from the "pre-designed" section.
As a result, we are unable to accept any returns for personalised items unless there has been an error on our part or there is an inherent fault with the garments.
How can I send my instructions for order?
If you are just sending instructions for text, when you place your order and go to checkout. On the top your item, you can 'Add Message'. A small text box will appear, which you can then add in any instructions. After you have finished adding the instructions, do not forget to press the button underneath the text box to save the message ' Add Message' .
If you have not managed add the message in check out, you can always send us an eBay message with instructions.
How can I send my images for my order?
We would recommend that you email us with the images or upload on to our website. You will receive an automated email as soon as you place your order (please check spam). This will have detailed instructions on how you may best send us images.