Terms and Conditions
Payment
In order to secure your money, PayPal is the ONLY payment method we accept.
Shipping
Your order will be shipped within 1-2 business days once we received your payment.
All items are free shipped via registered Hong Kong AirMail (with tracking) by Hongkong Post. EMS/UPS services are available with extra fee applied. For fast and secure service, we highly recommend to ship via EMS.
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Average |
Destination |
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7-14 Business Days |
United States, United Kingdom, Australia, Canada |
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7-25 Business Days |
Most South American Countries, Most European Countries |
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5-7 Weeks |
Brazil, Israel, Italy, East European Countries
(may take more time due to strict custom inspection) |
- Please note shipping speed mentioned above are estimates only.
- We ship to the address appears on your eBay account. If you would like to change the shipping address, please inform us before you make your purchase.
Warranty and Return Policy
- Most of our items are covered by our 30-Day Satisfaction Guarantee. However, certain specific products (spare parts, article of customization requiring soldering and/or opening of consoles etc) lose their guarantee from the moment they were installed.
- If you're not pleased with your purchase, we'll be happy to make an exchange or refund the product price less shipping cost within 30 days of your purchase.
- All returned items MUST BE in the original packaging and you MUST PROVIDE us with your eBay ID, reason for the return and the shipping tracking number (if any).
- Refund will be done when we receive the return item.
- Buyer pays the return shipping.
IMPORTANT: All products that were opened (seals are broken) will not be repaired and sent back to the customers. All products that were clearly damaged by the client will be repaired at his/her own cost.
Feedback
Feedback will be send to you automatically.
If for any reason you are not entirely satisfied, please contact us prior to leaving negative feedback. We will always strive to solve any issues you may have.
Please note we may not be able to respond to e-mails over the weekends/bank holidays so please be patient during these times.
Contact
You could always reach us by email cnsupport@divineo.com or eBay message during the week. Your question will be answered in on day. (Sunday is not our work day)
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