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Our Terms and conditions of sale are as follows:
UK Shipping:
All our items are shipped directly from our stock within two working days of purchase.
Smaller items are shipped via Royal Mail.
Larger items are shipped via Parcelforce.
Items over 1.5 metres in length or 3 metres around widest point will be delivered on Parcelforce 48 large service and carry a surcharge which will be included in the postage cost shown in the listing.
The following UK postcodes are currently excluded from the Parcelforce 48large delivery service:
Zone 1: AB30-31, AB33-38, AB41-43, AB44-45, AB51-56 + 63, DD10, DG1-9, FK1, FK15-16, FK17-21, G63.0 + G63.9, KA19.8, SY23.1-5, SY24.5, SY25.6, TD1-12, TD13.5 + 13.9, TD14, TD15 1, TD15 2,
Zone 2: HS1-9**, IV13-14, IV21-28, IV40-56, IV63, KA27**, KA28**, KW1-3 + 5-14, KW15**, KW16-17**, KW18, PA20-49 + 62-78**, PA80, PA50-60, PA61, PA78, PH17, PH26, PH30-50, ZE1, ZE2-3.
Zone 3 -BT21-26, BT29-35, BT38-46, BT49-61, BT66-73, BT75-91, BT47-48, BT62-65, BT74, BT92-94, IM1-9 + 99, TR21-25
Prices quoted for Parcelforce deliveries are for UK mainland only and not for Northern Ireland, Channel Islands, Scottish Highlands and Islands. These areas all incur delivery surcharges from Parcelforce.
For items under 1.5m and 30kg, shipping to these areas are charged at:
£14.95 - for Parcelforce 48 delivery to Highlands and Islands of Scotland. Postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Channel Islands - Jersey and Guernsey.
£16.95 - for Parcelforce 48 delivery to Northern Ireland, Isle of Man and Isles of Scilly. Postcodes BT, IM, TR21-25
Items over 30kg or 1.5m length/3m around are charged at £28.95 for Parcelforce 48large delivery where this service is available.
If you wish to buy more than one item from our shop then please contact us and we will get a price for combined postage. Please do not complete your purchases until we have given you a combined shipping cost and sent an amended invoice as shipping refunds will not be made after payment has been completed.
UK Delivery times are as follows:
Please note we are not responsible for delivery times and they may vary depending on destination and during peak periods.
Royal Mail First Class Standard (including recorded) – Aim to deliver within 1-3 working days but allow up to 15 working days before an item is declared lost *.
Royal Mail Second Class Standard – Aim to deliver within within 3 working days but allow up to 15 working days before an item is declared lost *.
Royal Mail Tracked – Next working day.
Parcelforce 24 – Next working day.
Parcelforce 48 – 2 working days to Zone 1 and 3 working days to Zone 2.
Parcelforce 48 Large – 2 working days where service is available.
Please note that all delivery times quoted are from time of dispatch. We will dispatch all items with either on the same day or next working day of the order being placed. If you require a guaranteed next day delivery service (Royal Mail Tracked or Parcelforce 24) for an item where these services are not included in the shipping options then please contact us first before ordering and we can send you an amended invoice.
* We cannot guarantee Royal Mail First and Second Class delivery times. When purchasing an item on these delivery services you are entering an agreement to allow up to 15 working days from dispatch for your item to be delivered. Do not purchase the item if you do not agree to these conditions. If your item is delayed we advise you check with your local Post Office sorting depot as Postmen often don't leave a card when attempting delivery.
International Shipping:
All our items are shipped directly from our stock within 2 working days of purchase.
Smaller items are shipped via Royal Mail Airmail.
Larger items are shipped via a courier. Our preferred European courier is GLS through the Parcelforce Euro 48 Service. We will need the buyers contact telephone number in case the courier needs to contact you regarding delivery. Items cannot be sent without a contact telephone number.
Buyers outside the European Union are responsible for any customs or import duty charges incurred with your purchase.
If the shipping cost is not listed for your country then please email us and we will get a cost for you where possible. Do not purchase or pay for an item without getting a shipping cost first!
Shipping quotes for international courier items are valid only for the date they are given and we reserve the right to decrease/increase the price accordingly on different dates due to fluctuations in courier delivery prices.
***We do not export goods to the United States of America due to the countries litigation policy***
***We do not ship to Russia due to too many items being lost by their postal service***
International Delivery times are as follows:
Please note we are not responsible for delivery times and they may vary depending on destination and during peak periods. The delivery times listed below are for the time Royal Mail aim to deliver to the individual countries National postal service. Once the item has been passed to the foreign postal service we cannot control the subsequent delivery times as they vary for different countries.
Royal Mail Airmail (Including international Signed for and Airsure):
Western Europe – Delivery aim is 3 working days to major European destinations but allow up to 20 working days for an item to be delivered to the destination countries national postal service *.
Eastern Europe - Delivery aim is within 5 working days to major destinations but allow up to 20 working days for an item to be delivered to the destination countries national postal service *.
Rest of the World - Delivery aim is within 7 working days to major worldwide destinations but allow up to 25 working days for an item to be delivered to the destination countries national postal service *.
Please note that all delivery times quoted are from time of dispatch. We will dispatch all items with either on the same day or next working day of the order being placed.
* We cannot guarantee Royal Mail Airmail delivery times. Once the item has reached your countries national postal service the subsequent delivery time can vary depending on each country.
Parcelforce Euro 48 GLS Courier – Aim to deliver within 2 working days to major European cities and 3-4 working days elsewhere in Europe depending on destination.
Other International courier services – Delivery time is dependent on buyer location and delivery services available.
International Courier costs:
Items over 2kg or 60cm in length that cannot be sent via Royal Mail Airmail and also some high value items will be sent via courier.
Our preferred European courier is GLS. Below are the prices for items up to a maximum weight of 30kg and 1.5m in length or 3m squared.
Ireland, France, Germany, Belgium, Luxembourg, Netherlands, Monaco, Denmark - £16.95
Italy, Spain (Excluding Balaeric and Canary Islands), Greece, Portugal, Corsica - £26.95
Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Canary Islands, Gibraltar - £38.95
For large courier items over 1.5m in length or 3m squared, GLS courier prices are as follows:
Ireland, France, Germany, Belgium, Luxembourg, Netherlands, Monaco, Denmark - £65.00
Italy, Spain (Excluding Balaeric and Canary Islands), Greece, Portugal - £77.00
Austria, Czech Republic, Finland, Hungary, Lithuania, Norway, Poland, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Canary Islands, Gibraltar - £89.00
For all other countries items are charged individually depending on parcel size and weight and we will need to get you an individual quote. Do not purchase or pay for an item without us getting a shipping cost for you first!
Please note we will need the buyers contact telephone number for all International courier deliveries in case the courier needs to contact you regarding delivery. Items cannot be sent without a contact telephone number.
Postage and Packaging charges:
As we sell our parts worldwide we do not, unlike some eBay sellers, incorporate our postage and package charges into the item price and then claim ‘free shipping’. This would be unfair to our international buyers and also mean that we would have to compensate for the extra selling fees we would have to pay on the item by increasing the item price further. Unfortunately no shipping method is free but we do pass the business discounts we receive onto our buyers. We do in fact currently run our postage and packaging costs at a loss. Please bear this in mind when leaving us a DSR for P&P charges. If you feel you have been overcharged for P&P please contact us first and we will be happy to explain our charges.
Payment:
We only accept payments via Paypal. Ebay members without a Paypal account can still use the Paypal checkout to make a credit card payment without signing up for an account. We do not accept bank transfers or telephone credit card payments.
Return Policy:
Buyers can cancel their order within 14 days of the delivery date. A return request has to be submitted by the buyer and accepted by us before returning an item. The item has to be returned within 7 days of the return request being accepted in its original packaging, unused and in the same condition it was received. It is the buyer’s responsibility to ensure the parts are returned via a secure method. Refunds will only be issued once the part has been returned and inspected. Original and return shipping costs will not be refunded. A restocking charge of 10-20% will also apply to items ordered incorrectly or items with free shipping at our discretion.
For parts that are faulty we will require the vehicles full chassis number and a diagnostic fault report before the part is accepted for return.
Queries/Contact us:
If you have a question on any of the items we have listed then use the 'ask seller a question' feature and we will do our best to quickly answer your query to the best of our knowledge. Please do not send multiple messages as this only causes confusion when we send a reply! All queries will be responded to via eBay messages Monday-Friday (excluding national holidays) during office hours. We do not operate an incoming telephone line.
Please bear in mind the following information before submitting a query:
Please check the automated replies that we have laid out. We are repeatedly asked the sames questions and most of the answers you need will be found here!
Use the help pages we have created (on the left hand side of the shop homepage) to help you find the right part for your car.
We include as much information as we can in our listing descriptions so please read them clearly before asking a question.
We cannot check compatibility against specific registration numbers. Ideally this needs to be done by a main dealer but you could also look your own parts up on this online parts catalogue (information may not be 100% accurate):
http://www.vagcat.com/epc/
We cannot answer queries relating to parts fitting models other than those they are listed for.
We cannot order parts that are not listed in our eBay shop.
Our items are already priced with big discounts over the RRP therefore we do not accept offers on our items.
Parts quoted as left side and right side are viewed from the rear of the car. So left is nearside and right is offside (UK).
Trim/paint codes and vehicle specific 'PR' (option) numbers can be found on the car's data sticker which will be on the inside cover of the original service book and also on the car body (normally in the spare wheel well).
We strongly advise that you have already checked which part number you need for your car before ordering an item. You could do this with a main dealer or by checking the part number on your old part. You can then search our shop listings to see if we have the part number you need. Remember that VWG uses a lot of the same parts across many makes and models. We cannot list all these variations in the listing title so using the part number search is the best way to see if we have the part you need!
The 'Application guide' is to be used as a guide only and whilst we try and include as much information as possible variations on part numbers can occur with different models/engines and vehicle chassis breaks etc. You must therefore ensure that you have checked that the part number listed is the correct one for your specific car before ordering.
*** We may be able to check compatibility on certain parts if you can supply us your full 17 digit chassis number without spaces ***
Feedback:
If you are happy with your purchase and the service we have given then we kindly ask you leave us positive feedback and 5 star detailed seller ratings upon delivery of your item. Should you feel the need to leave anything else please contact us first and give us the opportunity to put it right! We will reciprocate all positive feedback once we know you are happy with your purchase.
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PARTS DEPOT - SUPPLYING GENUINE CAR PARTS 4 LESS!
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