TERMS AND CONDITIONS:

RETURNS - 7 day exchange policy

Warranty

·          If your item is faulty please return it for an exchange.

·          Before returning any item you must first request an RMA (Returned merchandise authorization) and a returns form.

·          All returns must be in original packing and condition with everything received from us including the returns form, invoice, user manual etc.

·          Please note that any items returned but incomplete (including the returns form) will remain unprocessed and will delay any refund or exchange

·          Once we receive the item it will pass through our inspection department to confirm the fault and CHECK serial numbers.  

·          REFUNDS - after item has been accepted
In the unlikely event that we cannot offer an exchange or repair we will issue a refund. This will be less delivery costs and our Ebay fees. If you decline an exchange or refund there will also be a 10% restocking fee and £10 administration fee deducted from any refund.

·          In all cases, buyers pay shipping at their own cost to return products for exchange or refund, and postage cost is non refundable.

All Warranties are Return To Base

As a guide to this items warranty please refer to item description.

Otherwise our general warranty is:

·          A 7-Day Return To Base Warranty.

·          Faulty or untested equipment is sold 'as is' with no warranty and no return.

·          Laptop batteries are not tested and are excluded from the warranty,

Around 15% will need replacing – please keep this in mind when bidding.

DOA Warranty

·          These items have been tested and are guaranteed to be working when they arrive.

·          They may have a manufactures warranty, as these are often new items/customer returns.

·          We do not offer any other warranty/return and the items are priced accordingly.

·          Return To Base Warranty – means that the customer is responsible for all return cost.

Feedback

Non-Payment

General

·       We take our feedback very seriously and do attempt to resolve any problems on a timely basis.

·       We operate a 7 day refund policy so that you can return any item that you are not happy with.

·       If you do have a problem with any item please contact us first to allow us the opportunity to rectify it. 

·       If you post negative feedback before we have responded to any problems raised it will invalidate your warranty – This is purely to ensure we have the opportunity to resolve any problems and prevent intimidation/abuse of the system.

• By bidding you enter a binding contract to purchase the item. 
• If any member does not pay after winning an auction or the item was purchased in error - we reserve the right to charge a £10 cancellation fee as a contribution to our costs.
• DAY 3 - If payment has not been received then Ebay will automatically send a reminder after 3 days and
• DAY 7 - Open an Unpaid Dispute after 7 days

·       Please organise payment within 3 days from the end of the auction.

·       The £10 cancellation charge is only a contribution towards the listing fees (ebay only refund the final value fee, not Feature costs, Scheduled times, additional pictures etc) and our administration costs – But we reserve the right to pursue payment for our full costs, and 3^rd party costs, if we deem appropriate.