| I am sorry to hear there is a problem and you need to request this form but we will attempt to resolve this problem as quickly as possible.
Important Address Details:
To ensure your item is delivered to the correct department and prevent any delay, please start the return address with RMA then insert your invoice number (e.g. RMA 31234).
And return your item to:
RMA (your invoice number),
ASM Direct (UK) LTD,
Unit 4, The Bell Centre, Newton Road Crawley, West Sussex, RH10 9FZ
Items dispatched in retail packaging must be returned in the same packaging. If you need to reseal the item please ensure any tape does not damage the packaging.
If returning items over 2kg, parcel2go.com offer a cheap collection service costing around £7.99. Alternatively, the Post Office offer a cheap service – please ask for “Parcel Service”, which is £6.85 for up to 4KG.
Timescales
We shall try to process your item within 3 days but as our Technicians work on a call out basis it can sometimes take up to a week. Please do not think we are ignoring you during this time, as we will contact you as soon as your item has been processed.
To help process your item more efficiently please:
- Print this page and include with your item,
- Complete the details below
- Include a copy of your invoice
- Include copies of relevant emails
Regards
ASM Direct TEAM
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Name |
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FAULT – (Please detail any faults) |
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Post Code |
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Phone |
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Invoice No. |
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Serial No. |
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Purchase Date |
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Return Date |
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Please note our standard practice is to exchange faulty items. If you require a refund please state this clearly above.
Refunds are subject to the terms on your invoice.
We cannot accept any items that are outside their warranty period.
In all cases the buyer must pay all return cost. | 
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