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General Interest

About Us

Direct Offers UK was formed in January 2009 by several experienced entertainment industry professionals, to offer great deals on DVDs, Blu-Rays, UMDs, HD-DVDs, CDs and other entertainment products direct to customers. We buy in huge quantities in order to pass the savings on to you!

Contact Us

Please feel free to contact our friendly team who will do their best to assist you with any queries you may have.

Please email: ebay@directoffersuk.com

Telephone:     03333 200 411

Postage

Delivery Questions

Most items shipped via standard delivery are delivered within 3-6 working days in the UK and 3-10 working days for international destinations. We are aware sometimes items may take longer to get delivered and this is due to Royal Mail who sometimes fail to deliver on time. Royal Mail guidelines state we should allow 15 working days for UK orders and 28 days for international orders from the date of dispatch before an item is considered lost. If you have not received your order after the stipulated delivery times please feel free to contact us.

* Any questions on Delivery please do not hesitate to contact us. Our team will be happy to help!


Terms and Conditions:

Returns Policy

In the unfortunate event that your item(s) arrive damaged or faulty, a replacement or full refund will be offered if you contact us within 30 days of receipt. For our UK customers we provide a free post address to return the item(s). For customers outside the UK the cost of the postage will be refunded. Should you wish to return any non-faulty item(s) you may do so within 7 days of receipt provided it is returned in its original condition (i.e., factory sealed), a refund for the cost of the item will be issued on receipt of the item(s). Returns outside of this (e.g. Not in its original condition) will be at our discretion and will incur a 10% deduction. Please note that the cost of returning the item to us in this situation will not be refunded. Please ensure you contact our friendly team via email before posting, in order to receive information on how to return the item.

*If you are uncertain of any of our Terms & Conditions please do not hesitate to contact us. Our team will be happy to help!


Please Read Carefully:

It is your responsibility to ensure that the product you purchase is compatible with your home entertainment equipment as well as your requirements for example, Languages & Subtitles. If you are purchasing Blu-Rays from outside of the UK or Europe, we recommend that you check the website website below to make sure your item will be compatible with your equipment.

http://bluray.liesinc.net/index.php?region=bto


Quick country/territory reference guide to Blu-Ray Regions:

Region A:


North America, Central America, South America, Japan, Taiwan, North Korea, South Korea, Hong Kong and Southeast Asia.

Region B:


Europe, Greenland, French territories, Middle East, Africa, Australia and New Zealand.

Region C:


India, Bangladesh, Nepal, Mainland China, Pakistan, Russia, Central and South Asia.

Product Information

Below are some facts about our items (unless otherwise stated in the product description)

• Brand new and factory sealed
• All DVDs are coded for Region 2 (UK, Europe and Japan) and in the PAL format.In order to view these DVDs outside of these territories you will need a multi region DVD player.
• All Blu-Ray discs are coded for Region B (Europe) and may contain bonus content in the PAL format.
• All HD-DVDs are region free.
• Most UMDs are region free - please check the item description for clarification.

MOBILE PHONE PURCHASES


Please make sure that you contact our friendly team who will do their best to assist you with any queries you may have before returning the item.
Please email: ebay@directoffersuk.com
Telephone: 03333 200 411

Contact Us

All Mobile phones will be sent next day delivery by Parcel Force. Please make sure someone is there to sign for the package.

Postage

In the unfortunate event that your item(s) arrive damaged or faulty, a replacement or full refund will be offered if you contact us within 30 days of receipt. However please make sure you contact our customer service team before returning your item.

* Any questions on Delivery please do not hesitate to contact us. Our team will be happy to help!