Digital Heroes

International Ordering Q & A
READ CAREFULLY BEFORE YOU BUY!

Q: I live inside the US. Where is the US information?
A: Please click here for the US ordering information.

Q: Can I pay with PayPal?
A: Yes, but please make sure you completely understand your shipping & handling and insurance options before you make payment. We will provide both insured and uninsured shipping options. If you choose the uninsured method, any loss or damage that occurs is entirely your responsibility. We highly recommend insured shipping for orders exceeding $100.

Q: Can I phone or email you with my credit card information?
A: Yes, but please keep in mind that we speak only English. If you wish to pay by credit card via the phone, please give us a call at the number listed below. To streamline this process we ask that you please email us with your name and shipping address before you call.

Q: Am I required to pay customs charges or a VAT?
A: As much as we hate that our international customers are often charged an import tax, VAT or customs duty, we are required by US law to fill out customs forms. We have been gently reminded on more than one occasion by the folks at our local PO not to try to pass off our international business packages as "Gifts" or with an incorrect value as they would be returned undelivered and we would be subject to fines and/or loss of our business license. We have no control over which packages the US government chooses to inspect. We have no control over the fees/taxes that your government charges when delivering merchandise from the US. Our policy is that we fill out all forms legally required of us in an honest and forthright manner. We will not lie or commit perjury in any of our business dealings.  

Q: How will my order be shipped and when will I receive it?
A: We ship all international orders via the United States Postal Service (USPS) using either First Class, Priority, or Express Mail. Orders shipped via these methods will typically arrive in your country in 10 days or less, but may be held up in customs for inspection. If you don't receive your order in a timely fashion and you have already checked with your local customs office, drop us an email and we'll be glad to run a trace on it.  

Q: How much is shipping and handling?
A: Please see the eBay shipping calculator at the bottom of the listing for exact S&H options to your country. Please note that First Class does not offer online tracking and Express Mail includes insurance up to $100. If you choose the cheaper uninsured method, any loss or damage that occurs is entirely your responsibility. We highly recommend using an insured Express Mail shipping option for orders exceeding $100.  

Q: Can I combine shipping charges for multiple items?
A: Yes. We will gladly combine shipping charges when you purchase multiple items from us.  We can combine shipping charges on all items purchased from our auction listings, eBay store, or website.  Please keep in mind that weight, package size and content can affect available shipping options.

Q: How can I contact you?
A: The best way to contact us is via eBay email system.  Aside from the few times a year we are away on vacation, we answer all of our email within 48 hours. Our mailing address and telephone number are listed below. The best time to contact us by phone is between 8:30 am to 2:00 pm, Pacific Standard Time (West Coast  - same time zone as Los Angeles).  If you try to call and can't get through, feel free to leave a message or your card details on our secure voice mail.  

Advertised contents of factory sealed product are solely the responsibility of the manufacturer. All product descriptions including chase card odds are based on information provided by the manufacturer. A factory sealed box may contain expired redemption card(s). Digital Heroes makes no guarantee as to the content of factory sealed products and takes no responsibility for damaged, expired or incomplete contents within factory sealed products.  The buyer assumes all risk when opening factory sealed product.