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Designs By Lady Di Store Policy

DELIVERY

Most orders are shipped within 24 hours of receipt of payment. Exceptions would be weekends & postal holidays.

OUT OF STOCK

Merchandise that is out of stock is removed from the site when sold out. I always try to identify such items however, its always possible that a sudden burst of orders or an error in inventory will leave me out of stock just as your purchase is made. In such cases, I will promptly notify you by email that the item is out of stock and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait.

RETURNS

  • Please let me know if you are disappointed in any way with your order. I want the chance to make things right.
  • I stand behind my items and strive to resolve any issue there may be with my customer’s complete satisfaction.
  • If I shipped you the wrong item, or you receive the item and it is damaged, I will either replace the item at NO additional charge to you or give you a FULL refund of the purchase price including shipping charges!  THE CHOICE IS YOURS!
  • If you order the wrong item or you did not read descriptions carefully, I will still accept returns in any unopened factory packaging.  I will give you a full refund for the purchase price of the item (this does not include shipping charges) or I will exchange the product, however you will be responsible for the additional shipping charges.  Please read all descriptions carefully!
  • Merchandise must be returned in original condition with record of the purchase included.
  • All returns must be made within fourteen (14) days of purchase.