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How do I pay?

UK

We accept payment via PayPal, Cheque, Postal order, Bank Transfer and by Credit card.

Description: Credit_cards_sml

For Debit / Credit card payment you can call Customer Services on 01872 888132 and pay over the phone.
Or, select PayPal in the checkout area and use it to process a credit card payment (you don't need a PayPal account to do this).

All prices include VAT at standard UK rate.

Our credit card system will only authorise payment for cards registered to the purchaser at your own address.

If you do need to change your delivery address or have any other payment questions / problems please call 01872 888132 during office hours.

International

We are only able to accept PayPal payment for international orders.

You can still use your credit card through the PayPal system.
You can pay in your currency and this will be converted to the pounds sterling equivalent on the day you place your order.


Our systems are 100% SECURE

We use the best Internet payment systems to ensure that your data and payments are secure.
You can check out our security by clicking on one of the logos below.

Description: SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment Description: SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment

How long do I have to pay?

We would expect to receive payment within 7 days.

After this we will contact you with a final reminder, and give you another 3 days to pay.

If we have had no contact after 10 days, we will cancel the order.

However, if for some reason you may need longer to pay, please contact us.

Where do I send my cheque or postal order?

Please send us all of your personal contact details including your email address and phone number and full details of your order to:

Go Brands Ltd.
T/A The Hubs
7 - 9 Tresillian Business Park
Probus
Truro
Cornwall
TR2 4HF

Can I pay over the phone?

Yes no problem, you can pay by card over the phone Monday to Friday 9am - 5pm

Our phone number is 01872 888132

Contact Us

How do I contact you?

Phone 01872 888132, email service@the-hubs.co.uk or fill in our website contact form.
We want you to have the best shopping experience possible. We have an excellent reputation for our Customer Service because we are always willing to help. Please either phone or email us using the contact details above, and we will be happy to answer your queries or deal with any problems that you might have. You will be talking to a member of our Customer Services Team in Cornwall. We believe that our after-sales service is second to none and our experienced Customer Services Team will always do everything they can to help you. They know all about our outdoor equipment, clothing and accessories - a quick call might save you a lot of time!

I have a question which is not covered here, help?

Please call Customer Service on 01872 888132 or email service@the-hubs.co.uk and we will be happy to assist you.