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Delivery and Postage

Delivery and Postage

• Do you do combined postage?

Yes we do! In fact we give the best discount possible - as after the most expensive item, all additional items in your order are shipped for FREE. (UK Only, and sorry, but not kayaks) N.B. Please see the delivery section in each listing for detailed pricing and our Delivery FAQ for full information.

• How much will delivery cost and when will I get my order?

Please see the delivery section in each item listed for detailed pricing and our Delivery FAQ for full information on shipping and delivery.

Stock Availability

Stock Availability

• Do you have size X or this size in another colour?

Probably! Please check the item in our eBay shop, have a look in the category that includes your item or search using the shop search box. Not in there? Then give us a call on 01872 888132 and we will check availability for you.

• How can I tell if an item is in stock?

We maintain high stock levels within our warehouse and any item that you order should be in stock at the time you place your order. Our web site and eBay shop have been set up to stop your order if the item is out of stock. You can always contact us to check stock replacement times if you see something is temporarily unavailable.

Clothing Sizing

Clothing Sizing

• I don’t know what size to order, what do you recommend?

We provide detailed sizing information for each individual listing. We also have separate sizing information pages with advice and tips for each product range. Go to our Home Page and scroll down the left hand side until you see Shop Pages or use these links:

Wetsuit Size Information

Fancy Dress Size Information

Discounts

Discounts

• I am arranging an event and need several items, what discount can you offer?

We can offer a multiple order discount for any customer. We can do this via eBay by setting up a buy-it-now listing just for you, or via our own website, or by direct contact with the Office. For more details please call Customer Service on 01872 888132 to discuss possible discounts.

Cancelling an Order

Cancelling an Order

• Can I cancel an order if it is no longer required?

Yes. If the product has not been shipped, simply telephone us first, then send a confirmation email. We will cancel the order, or a part of an order. This is free of charge to you and all your money will be refunded in full. If however the goods have been shipped, then you can still cancel but they will be treated as returns. Please see our Returns FAQ for full information on shipping and delivery.

Product Care

Product Care

• What are the washing instructions and what care should I take?

Common sense please! Our products contain many types of material such as velvet, leather, plush fur, neoprene and vinyl. Many more are trimmed with lace, fur, brocade and metal studs, some with printed emblems and insignia. Although washing instructions may include a machine wash, it is our recommendation that all garments are dry cleaned only. Our wetsuits and beach wear do come with specific instructions. Unfortunately we will not be able to remedy any product fault that results from any machine wash cycle no matter what the manufacturer instructions say within the garment or packaging.

Returns, Exchanges and Faulty Items

Returns, Exchanges and Faulty Items

• Do you have a returns policy if it doesn't fit I don't like it etc.?

Yes - please click on our Returns FAQ section for all the relevant information.

• What happens if the product I buy does not fit?

We make every effort to give correct sizing information by individual product at the time of purchase to avoid return or exchange. Even so, people do come in all shapes and sizes and have individual preferences of how they like garments to fit. If you do not feel comfortable in a size ordered, we are more than happy for you to return the product either for exchange or refund. A small additional postage fee may apply. Please see our Returns FAQ for full information on returning an item for any reason.

• What if the product is faulty?

If a product is faulty, you should let us know immediately as we will happily refund your money or exchange it for something else. Please see our Returns FAQ for full information on returning an item for any reason.

• Can I order two or more costumes to try on and return unwanted ones?

Although we appreciate your reasons for this request, it costs us a lot of money in administration and fees when you return an item. So please telephone us and we will be happy to measure any costume for you to provide accurate and specific measurements. We can also talk with you about the style and fit. It’s worth mentioning that one call will also save you time and effort in returning the goods to us, plus any postage fees you might have to pay.

Contact Us

Contact Us

• How do I contact you?

Phone 01872 888132, email service@the-hubs.co.uk
We want you to have the best shopping experience possible. We have an excellent reputation for our Customer Service and we want to keep this, so either phone or email using the contact details above. You will be talking to a member of our Customer Services Team in Cornwall. We believe that our after-sales service is second to none and our experienced Customer Services Team will always try to help you whatever your query. They know about kayaks, about sizes of wetsuits or Fancy Dress - a quick call might save you a lot of time!

• I have a question which is not covered here, help?

Please call Customer Service on 01872 888132 or email service@the-hubs.co.uk and we will be happy to assist you.