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  • Delivery F.A.Q
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Which postal services do we use and how long will it take to arrive?

We dispatch items via Royal Mail or Express Courier service which is a next working day service to most UK mainland destinations.

  • Economy: Royal Mail 2nd Class – estimated 2-5 working days
  • Standard: Royal Mal 1st Class – estimated 1-2 working days
  • Express Delivery – next working day delivery to most UK mainland destinations

Delivery is estimated and delays can occur that are outside of our control, especially during peak seasons.

Do you deliver to UK outlying areas?

We do but we can’t guarantee the same delivery time frames that we can for the rest of the UK. The delivery time may be extended from 1 working day and can take up to 2 working days. Unlike many online retailers we do not charge extra for delivery to the following post codes but they are destinations where orders will normally take 2 working days to arrive:

AB30, AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB44, AB45,AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56, BF, BT, DD10, DD8, DD9,EI(ZZ75) ALL, FK8, FK17, FK18, FK19, FK20, FK21, G83, GY9 HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9, IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9, IM86, IM87, IM99, IV1, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV2, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV29, IV3, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV4, IV40, IV41, IV42, IV43,IV44, IV45, IV46, IV47, IV48, IV49, IV5, IV50, IV51, IV52, IV53, IV54, IV55, IV56, IV6, IV7, IV8, IV9, IV(ALL) JE, KA27, KA28, KW1, KW10, KW11, KW12, KW13, KW14, KW15-99, PA20 TO PA99, , PH17 TO PH32, , PH33 TO PH48, PH49 TO PH99, TR21, TR22, TR23, TR24, TR25, ZE1, ZE2, ZE3

*If your order is paid for and placed by 2pm, we will dispatch it on the same working day. This does not include weekends.

*For kayaks, if we receive an order before 11:30am, this will be dispatched the same working day.

We do not dispatch items over the weekend. We will process orders over the weekend ready to be dispatched the next working day.

Postage is either included within the price or listed separately. For postage details, please see the listing.

If you need the item faster, you have the option to upgrade to standard or Express Delivery.

Saturday deliveries

Our couriers do not normally deliver on Saturdays. It may be possible to organise Saturday deliveries.

Please call us on 01872 888132 or email


You can collect your item if you are able to get to our store near Tresillian, Truro, Cornwall, TR2 4HF.

Please call us on 01872 888132 if you have any questions.

International Shipping and delivery times

We use Royal Mail or DPD for international deliveries. Shipping costs for international shipping are included within the listing. Delivery times vary from country to country.

• Europe estimated within 5-10 working days

• Rest of World estimated between 8-12 working days

Delays can occur to this timeframe and items can take longer to arrive.

You may be responsible to duties, taxes and customs clearance fees as determined by the law of the country of destination. A Customs Declaration will be attached to the parcel if required.

Kayak/Paddle Boards Delivery Information

Kayaks are delivered by a specialised courier. There will need to be someone at home to sign for the delivery. We cannot cover extra re-delivery charges.

Quoted standard shipping on this item is for UK Mainland only.

Delivery for kayaks is either via a next day, three day service or three-five day service for outlying areas of the UK. (Surcharges apply for express and outlying areas).

We can deliver to UK Islands, the Highlands and also the Republic of Ireland but this does attract a surcharge from our carriers, which we subsidize to keep cost to you at an absolute minimum. You can select the appropriate shipping tariff for your delivery destination at the checkout stage; once you have clicked buy it now.

Courier Surcharges

Location Cost
Isle of Wight £10
Scottish Highlands £25
Scottish Islands £25
Scilly Isles, Isle of Man £25
Other UK Islands £25
Republic of Ireland £35
Northern Ireland £30


There may be a surcharge for Surfboards delivered to outlying areas and we will contact you if any additional postage is required.

Kayak deliveries are normally between 8:30am-5pm (weekends and public holidays not included). If you order by 11:30am, we guarantee dispatch on the same day.

All kayak deliveries to UK offshore and outlying areas such as the Highlands or Republic of Ireland will be on a minimum 3 day service but can sometimes take an additional day or two. Once your kayak has been dispatched, we will be able to provide a tracking number plus the phone number of your local delivery depot. You can use this to contact them to get an estimate of your delivery day and time.

International: The only place we are able to ship Kayaks to other than the UK is the Republic Of Ireland. This option should be available in the payment area. However if you live abroad and are able to arrange to have a freight company to ship your item, we are happy to arrange delivery to your freight forwarder in the UK

Contact Us

Please call Customer Service on 01872 888132 or email and we will be happy to assist you.