| We understand that it's never pleasant when you experience a problem with a transaction. Disputed transactions are often the result of simple misunderstandings and can be resolved by communication between the buyer and seller.
If you have any problems all we ask is that you let us know and allow us to rectify it. We never shirk our responsibilities and will do all we can to make your shopping experience a pleasant one.
If you have any questions or concerns please contact us by clicking on the ask seller a question link and we will get back to you asap.
GOODS LOST IN POST PROCEDURE:
Please note that although Royal Mail estimate delivery times to the UK between 1 - 3 working days, delivery can at times take up to 15 days to arrive. If your goods have not arrived by this time Royal Mail will consider the item/s lost in post.
If you are at all concerned about a delay in receiving your goods please let us know so that we can do all we can to help. We will check with your local delivery/sorting office and trace your postie for you to help with our enquiries.
In the event that it is not possible to trace your package we will send you a Royal Mail lost package claim form to sign and return to us to allow us to make a claim against Royal Mail and we will send you a replacement of your lost goods. | 
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