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DeansToys And Hobbies

Welcome to my ebay shop,All our stock is new!! from uk suppliers,we sell sylvanian families,disney,gormiti,gx racers,schylling,meccano and many more,always adding new stock.good customer service is paramount to our business.we are always here to help.combined postage discounts for multiple purchases!!!

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  • Frequently Asked questions
P&P & payment
We will combine postage please email before payment so we can amend your invoice,items will normally be dispatched within 1 day of cleared funds.
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General Interest
Deans toys F.A.Q


 

We have been trading on ebay for eight years and in that time have built a good customer feedback,It is our aim to keep on improving our service to our customer and to give value for money,we check our prices on a daily basis so we know our prices are fair.

Do I have to pay postage if I return an order?

If you are returning an order that is unwanted then yes, you will need to pay for the cost of return. If, however, there is a fault or mistake with your order, we will cover that cost by refunding your postage costs.

You’ve sent me the wrong thing, what do I do?

We're sorry if we have made a mistake with your order, please email deanstoys@btinternet.com or call 07979873194

Where are my goods?

If you have waited the specified length of time for your order and it is still not with you, it may be worth checking to see if your neighbours have taken the parcel in for you. If this is not the case, contact us by email at deanstoys@btinternet.com

Payment

We accept payment by paypal,postal order and cheque,please add 5 workings
days to delivery time for clearance of cheques,we will email you when we recieve your cheque.
For currency conversion please use http://finance.yahoo.com/currency-converter

Please note we will send payment reminder after 5 working days,all non payers will be reported to ebay.

multiple purchases

 we will combine postage for multiple purchases,please email before payment and we will amend your invoice.

Delivery

Uk mainland

Standard delivery rate is uk mainland only per item

All items are sent 2nd class standard parcels, unless otherwise stated.

We aim to ship orders within 1 working day of cleared funds,orders should take approx 3 working days from dispatch.If you require orders urgently (ie birthdays)please contact us by email before payment and we can amend your invoice.

Returns

we accept returns within 14 days if you are not happy with your purchase,(excluding postage cost) However If your item is recieved damage or has a manufacturing fault we will refund your postage cost,on receipt of receiving item at our premises.

Refund policy

refunds or replacement  will only be issued on receipt of item received at our premises (returns)

If in the unlikly event of your item being lost or delayed in transit we will commence an enquiry with carrier before any refund.