Payment Methods
Deals2U accepts the following credit cards -
Visa
Master Card
American Express
Other payment methods :
Pay Pal
Bank Direct Deposit
Bank Cheque or Money order
Payment processing will not begin until we receive all the information we need.
Delivery of Your Products
Delivery time may takes up to 28 working days from the date your payment is received.
Deals2U makes every effort to deliver your Product according to the estimated delivery times provided by Deals2U. The estimated delivery times are in business days (Monday through Friday) excluding Public holidays.
Although every effort is made to ship your Order according to the estimated delivery times provided, estimated ship times may change due to changes in supply or circumstances beyond our control. If your Product has not arrived after the estimated delivery time, Please contact us and we will be happy to help.
Shipping Methods
All products are shipped from Sydney Australia by Australia Post Registered eParcel Service. If you have an eParcel consignment note Number - you can Trace your item online: Please log into www.eparcel.com.au and Enter your consignment note or Delivery number. Please allow up to 28 working days for Delivery in Australia. Pick up of product is not available at this time. Please email us or call our Customer service on 1300 55 32 77 for any other inquiries.
Return of Products
Exchange or Money back Guarantee
Deals2U offers a 14 day Exchange or Money Back Guarantee, however you must send an email to our Customer Service, in return we will get back to you with a Return Authorisation Number (RAN) which you must include with your item. All goods returned within the 14 days period from date of purchase must be received in a re-saleable condition and in its original packaging and includes all parts, Accessories, Manuals, Recipe books, DVD's, VHS tapes, Cables, Remotes etc. Not following these guidelines will result in delays and no guarantee of exchange or a refund.
Dead on Arrival Products - "DOA" Including *Demonstration Items
A Deals2U Product is considered DOA if it shows symptoms of a failure, or is discovered to be broken when first taken from its packaging.
A Deals2U Customer Service member will provisionally determine whether the Product is DOA. Where a Product is provisionally determined as DOA we will arrange to replace the Product.
Where Deals2U has provisionally determined that a Product is DOA, return shipping will be arranged at the expense of Deals2U. If the Product is deemed by Customer Services NOT to be DOA, Deals2U may in its absolute discretion refuse to replace the Product or offer you a refund for the Product. When a Product is replaced, your replacement Product becomes your property and the returned DOA Product becomes our property. Deals2U reserves the right to test any returned DOA Product. If the condition of the Product was misrepresented to us by the customer, Deals2U will impose a $25 handling and administration fee.
Product Problems after Delivery
If your item arrives DOA (Dead on Arrival) or you find a defect arises after delivery and a valid claim is received by Customer Service within 14 days of purchase, Deals2U will exchange the Product where possible, or refund you the purchase price of the Product. Should you contact us outside the 14 day period customer service management will consider each claim on a case by case basis on its merits.
Where we agree to replace the Product or refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product if the item is sent after 30 days from dispatch.
We will make arrangements with you for the return of the Product. The delivery time for replacing the Product will be the same as stated for the original Product unless it is out of stock. Replacement Products are provided with the same Warranty as the returned Product.
When a Replacement Product is arranged:
A replacement for the same Product that you ordered will be shipped to you at our expense after we have received your returned Product. The delivery time for the replacement Product will be the same as stated for the original Product. Replacement Products are provided with the same Limited Warranty.
When a Refund is arranged:
No refund will be given to you until Deals2U has received the Product back from you.
Refunds will be issued by cheque if paid by cheque or money order, credited to "Your credit card Account" if paid by Credit card or to your Pay Pal account if paid by Pay Pal.
| 
) 
