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What email communications will I receive after placing my order?

Once you have completed your order you will receive the following communications:

Order Confirmation email - to confirm that your order has been received.
Payment Received - to confirm that your payment has been processed by PayPal.
Despatched email - to confirm that your order has been despatched.
Feedback email - to remind you to feedback your comments.

How will I know when my order has been despatched?

You will receive an email from eBay to confirm that your item has been sent. If your order is paid before 1pm Mon-Fri it will be sent the same day otherwise it will be send the next working day. Orders placed on Frday after 1pm will be sent on Monday.

Can I change the delivery address on my order?

For security reasons, once an order has been placed we are unable to change the delivery address. If the order hasn't been picked/sent we can however cancel the order so you can re-order with your new address. We reserve the right to not to post to unconfirmed addresses.

Can I change my order?

No. Please make sure you check your order carefully before submitting as these details cannot be changed once you have clicked 'Place Order'.

Always double check your order confirmation to make sure all the details are correct.

If you would like to cancel your order please contact us and we will endeavor to have the order removed from our system as a matter of urgency. Please note that this may not always be possible due to processing times and our commitment to a speedy dispatch from our warehouse.

If you have any further questions please check out our FAQ section, contact us via the "Ask a Question" link on the product page or via email