Delivery Policy
UK
We are 100% committed to your satisfaction with your purchase and as such all our BUY IT NOW items listed with free delivery are delivered 1st class by Royal Mail and will be dispatched as soon as possible after payment has been made – We go out of our way to ensure your item is quickly packed and sent so you can enjoy your purchase as soon as possible - If you would like your item sent Recorded, Special or International please contact us to confirm the additional cost. All of our AUCTIONS and other items where a delivery cost is shown will be delivered either 1st Class Royal Mail or by City Link next day couriers
International
For overseas buyers – International postage is EXTRA and is payable on ALL orders at Royal Mail International Small Parcels Rate
If you wish to buy one of our items, please contact us first to confirm the exact postage costs to your country. Postage is charged at cost price and is available at your risk on Standard International Small Parcels or fully insured and trackable with Royal Mail International Signed for - We are not responsible for any parcel sent by RM standard and any claims for loss must be dealt with by yourself. We strongly recomend paying the additional £3.70 on top of International Standard for full tracking and insurance for your parcel
Returns Policy
We are 100% committed to your satisfaction with your purchase
All of our items are painstakingly and accurately described to avoid any possible disappointment. Many of our items are brand new, some are brand new customer returns and some may be faulty or dirt marked items – We heavily discount these items on the basis that you will more than likely need to wash the item and or iron it before wearing and possibly make a repair – Please take this into consideration before buying and read the description in full before bidding.
No Risk Guarantee
If you should receive an item which is not as described or if it is delivered to you incorrectly, we will give a full refund – All we ask is that the original packaging and tags are retained and returned with the item – Please contact us in the first instance to arrange its return
If an item is listed as dirty, marked or stained – We further guarantee that if the mark does not wash out as expected we will again give a full refund – All we ask is that the original packaging and tags are retained and returned with the item – Please contact us in the first instance to arrange its return
Returns for any other reason must be agreed in advance and will be at the customers cost. A deduction will be made from our refund for our outward postage costs - This also applies when items are posted free of charge - All packaging, labels, tags and bags must be returned as originally sent to you.
In all of the above
Please contact us in the first instance to approve the return
The item is to be returned within 7 days, in its original packaging with all labels still attached and we recommend that you use recorded delivery
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