pickgaurd on guitar had deep scratches, and i could not contact seller. (07-Feb-12 20:34)

Really sorry about this, we never received your email, this eBay mailing system letting us down yet again. I have sent you a message offering a replacement since reading this feedback, hopefully it will get to you and we can sort out a replacement for you. Once again apologies for these communication problems, hope one day eBay will sort them out!

sent wrong amp messaged him about it offered a return than never hered from him (07-Feb-12 20:34)

Really sorry about this, have tried to get in touch to sort it out but the emails don't seem to get through, which is very, very annoying. I have tried again just now, hopefully we can rectify this problem, but if I can't make contact it makes it very difficult. Really wish eBay would address this quiet clear mailing problem! Many apologies for the error.

i will not buy here anymore! item not delivered. (07-Feb-12 20:34)

Many apologies about this. You sent an email just after purchasing the chrome machine heads saying you wanted gold machine heads. We don't have any in gold, so I sent many messages to let you know and refrained sending them out until we had an a reply, as it sounded like they might be an unwanted item. After so long with no reply we can only assume that the emails had bounced. They have been sent since by special delivery, they should have arrived by now. Sorry again for the communication problems, it is highly frustrating when our messages don't get to people.

poor quality, no response from the seller when I compalined (07-Feb-12 20:34)

Sorry. I have sent several emails offering to send the item back at our expense for a full refund, through eBay and direct to the email address but they keep bouncing back. As has happened below, seems to be occasional technical problems with certain email addresses. Many apologies about this and any inconvenience caused.

Color appears different from picture. Contacted the seller but no reply. (07-Feb-12 20:34)

Sorry. As below, eBay bounced the message back to us (which is becoming very frustrating), so we sent an email direct to the buyers email adress. We can only presume that it was filtered out as junk. We've emailed them again (just in case) to see if they want to send it back (at our expense) for a refund. Sincere apologies for the inconvenience.

pay for 3 only sent 2, never replied to emails (07-Feb-12 20:34)

Sorry. As below, eBay bounced the message back to us, so we sent an email direct to the buyers email adress. We can only presume that it was filtered out as junk. We've emailed them again (just in case) and sent out the missing cable by Special Delivery to arrive next day. Sincere apologies for the original error.

Bull Sh!t cables more like! Poor customer service too. AVOID (03-Feb-12 13:44)

Sorry. There was a problem with a cable, which the buyer notified us about and we responded via eBay. eBay bounced the message back to us, so we sent an email direct to the buyers email adress. We can only presume that it was filtered out as junk. We've emailed them offering a replacement or full refund, whichever they prefer.

Item posted 1 week after payment. No tracking number. Poor! (24-Jan-12 10:08)

We're so sorry. After the break in between Xmas and New Year a couple of orders went astray in the packing system. Completely our fault and we apologise sincerely for the delay.

so awful and terrible, stole my money never sent me item (21-Jan-12 13:31)

Really sorry that your harmonica didn't arrive. We didn't actually receive any emails about the issue, and to top it off, eBay never notified us that a case was opened so we couldn't respond to it. We weren't trying to steal your money, just a breakdown in technical stuff!

ill have to think before i buy on ebay again (12-Jan-12 01:00)

We hold our hands up to this one - and offer our sincere apologies. The quality of this particular strap was below the usual high standard and we didn't spot it before we sent it out. The buyer was offered a return/full refund. Many apologies again.

Not sure "starter pack" is worth £10?no book inc just link to download 2/3 pgs? (20-Dec-11 11:58)

The starter pack was designed up to give new players enough to get going - some chords, a few songs, tips on restringing and a tuning guide. All this type of literature is all available to purchase online, but would cost way over £10 to purchase.

Poor communication! No help! False advertising! (16-Dec-11 08:20)

This was a bizarre case! We received several mails from this buyer, to which all were replied - all we can presume is that their junk mailbox kicked out our replies? The listing states that the starter pack contents are downloadable and not supplied with the Uke - but the buyer thought that they were missing from the package. I've contacted the buyer to see if we can help further.

will never deal again thank you (14-Dec-11 23:11)

The buyer had a problem with their internet connection which meant that they couldn't download the starter pack. Unfortunately there is little we can do if the problem lies with their internet connection!

Item turned up not as described seller sent new harmonicas same as the previous. (14-Dec-11 14:10)

and

guess you get what you pay for (10-Dec-11 21:11)

These items turned out to be from a faulty batch. Such is the nature of Harmonicas (played using the mouth) we cannot test them for hygiene reasons, so the first we know of any problems is when buyers inform us.
The faulty batch has been weeded out, and so far we have no further problems to report with them.

The ukelele ok but accessories not brilliant, had to go through computor (25-Nov-11 17:25)

The listing does state that the starter pack is to be downloaded - we include details of how to download the goodies with the instrument. However this isn;t the first complaint, so we'll try to make this part more obvious in the listings :o)

Good service, poor product, unusable, spring far too strong (24-Nov-11 12:10)

I gave the buyer a shout about this - The tension of the capo is adjustable. Yes, its very tight but you get less tension by using the thumbscrew. Its better to have too much and dial it out, than have not enough tension which means it doesn't work at all!

did not arrive and did not respond to messages (09-Oct-11 15:16)

The Uke was shipped as normal, and was lost in Royal Mails system. In a comedy of errors, we didn't receive the eMail reporting non-reciept either, so an eBay case was opened. We naturally refunded the buyer with our sincere apologies.

i have ordered korala soprano ukulele but i have got mahalo soprano ukulele. (23-Sep-11 14:29)

I have eMailed the buyer, the listing did state that we would send a Uke of equal quality in the rare circumstance that we sell out (due to human stock control error)

needed key of e blues..ordered key a (your suggestion) sounds all wrong (20-Sep-11 12:10)

This may be due to the buyer missing a vital piece of information about playing blues harp rather than standard harp. We've contacted them to check and sent some information on how to play in cross position.

Cheap in price but entirely dissatisfied with product (05-Sep-11 16:26)

I eMailed the buyer, and it seems that the problem lies with the weight distribution of his semi-acoustic guitar, and not with the strap after all. :o)

wrong item (02-Sep-11 13:45)

Massive apologies. This was the same issue as the feedback below: We had to send an identical Uke from the same factory (just different name on the headstock) due to a stock-counting error. We've offered a refund instead as the buyer is unhappy.

Totally different .... (02-Sep-11 11:06)

Massive apologies. We had to send an identical Uke from the same factory (just different name on the headstock) due to a stock-counting error. We've offered a refund instead if the buyer is still unhappy.

Replies to feedback commonly left for us....

Although we really do try to make EVERY sale perfect, its just not possible to get it right 100% of the time - and we'll be the first to admit that we don't always get it right. About 99.99% of the time we do, but not always. All we can do is give you some insight into feedback which is sometimes left for us:

Feedback: You never replied to my emails.
Response: We will always reply to emails. If we receive a message, we will respond to it. Nearly everytime we are pulled up on communication, the problem is caused by a junk filter at the buyers end, which thinks our message is Spam and deletes it. Please be sure to check your junk filter, as we can not do anything to help combat this!

Feedback: My product was faulty.
Response: Please, please, please get in touch. With any new item, there is always a tiny chance that there may be a fault, but we'll sort it. Just get in touch, and we'll either replace or refund.

Feedback: The item isn't as described.
Response: Again - please, please, please get in touch. Sometimes suppliers change products without notice, sometimes we make mistakes in our listings. Although we strive to get everything correct, as humans we do mess up, please let us know and we'll make your both your sale right, and also the description for the next person!

Feedback: My item took ages to arrive.
Response: We endeavour to ship all orders within 1 working day, and most orders placed by 11am are sent the same day. We're not denying responsibility in any way, but the rest of the job is up to the shipping carrier. If the carrier loses your item, we won't leave you in the lurch - just let us know and we'll arrange for another to be sent and deal with the claim for loss. Most services have no timing guarantee with them, so therefore we cannot offer a timed service.

Feedback: My item was out of stock
Response: This is a bit of a rarity, but we have to rely on software to run our listings. Sometimes glitches occur, sometimes they're human errors - but whichever way it happens we'll refund your money as soon as we realise theres a problem. Again, not perfect, but we try as hard as we can!

Feedback: The packaging was awful
Response: Our local Royal Mail depot check our packaging, to say if its OK. If your item arrives damaged, chances are the carriers have been very heavy handed. Again, get in touch and we'll sort it!

Basically put....

We want you to have a good experience when shopping with us. We're not conmen, we're regular people just like you. If you have a problem, just get in touch, and we'll fix it. Promise.