Delivery & Returns
Faulty/Damaged/Incorrectly Sent Goods
If the item in faulty/damaged condition, or we have sent the wrong item, you must inform us within 3 working days of receipt. If the goods are returned faulty after 3 working days from receipt, they will be covered by warranty.
UK Buyers: We'll give you a returns authorisation code and a Freepost address to return the item to (we pay charges)
Outside UK: We'll give you a returns authorisation code and an address to return the item to. We will refund the cost of return shipping once it lands back with us. (Freepost services aren't available from outside the UK!)
As soon as we receive the item back, we will inspect the item and replace it by return post. Refunds are not available.
Unwanted/Incorrectly Ordered Goods
Upon receiving your goods you decide you don't want them, or you ordered the wrong thing you must inform us with 7 working days of receipt. We will give you a returns authorisation code and address to return the item to - you must pay all costs for returning unwanted items. You have a legal obligation to return the goods in resaleable condition.
As soon as we receive the item back, we will inspect the item and refund the original item cost. Refunds will be made to the payment method you originally used.
Should your item fail within a 1 year period from receipt, we will give you a returns authorisation code and address to return the item to. You must pay all costs for returning warranty repairs to us, and also send your original receipt/invoice with the item. Once we receive the item, it will be checked and we will repair or replace the item. We will pay all costs for sending the repaired/replaced item back to you. Refunds are not available for warranty returns.
Most items placed before 11am are shipped the same working day, but do please allow up to 3 working days during busy periods. Same day dispatch is NOT guaranteed unless we offer the 'Get it Fast' option. We have little control over how long Royal Mail / our couriers take to deliver, but here are some guidelines based on the delivery service you choose. Please note: These times are from us shipping the item, not from when you place the order!
Royal Mail 2nd Class Standard: 3-5 working days
Royal Mail 1st Class Standard: 1-2 working days
Royal Mail Special Delivery by 1pm: Following working day by 1pm
CityLink Courier: Following working day by 5pm
Rest of the World Deliveries
Royal Mail Airmail Standard: 5-7 working days
Royal Mail Airmail Signed For (Trackable): 5-7 working days