Bread Crumb Link
Customer Helpline:
0845 25 77 800
Customer Support: ebay@digimediasolutions.co.uk
FAQ

General Questions

Do you have this item in another size, style or color?
In short, if the item is not listed in our eBay store, then we do not have it in stock. Feel free to use our search located at the top right of our shop or listing header.

Is all merchandise in your shop authentic?
Yes. We ONLY sell authentic merchandise.

What is your policy on feedback?
Our system will leave positive feedback once positive feedback is received. If for any reason you feel you do not want to leave positive feedback, we'd love to hear from you and we're sure we can get to the bottom it.

Can I pick up my item as I'm local?
Sorry... We are located in an industrial area and do not offer customer collections.

Can I have a discount?
Our best prices are displayed in the listings already. You can expect to see the same products we sell in the shops for anything up to 80% more – no joke!  You can save money though by receiving various shipping discounts. See Shipping page.

I missed or lost out on an auction. How can I bid on that item again?
Unfortunately, you will have to search for your item once again (this will usually be under a different item number so you will need to search using the brand/model name). If we have more available it will be advertised within 24 hrs of the end of the original listing.

Can I retract/cancel my bid?
If you'd like to cancel your bid,or would like more information on this subject, please visit eBay's Cancelling bids page.

Payment


How can I pay for my item?
Payment must be made within 7 days of the 'Auction' or 'Buy it now' ending. Items not paid for will be re-listed and a Non-paying bidder alert will be filed against you. Please see below for accepted methods of payment.

1. Paypal

paypal

Please note using bank funding (or e-cheques) is not instant and will take 7-10 working days to clear. If you'd like to register with PayPal, please click here.

2. Credit Card

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Pay by Credit Card by calling us on 0845 25 77 800. All major credit cards accepted.

3. Bank Transfer

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Bank details:
Bank name: HSBC
Account name: DigiMedia Solutions Ltd.
IBAN (acc. number): GB16MIDL40052141412000
BIC Code: MIDLGB2141T

IMPORTANT: Payment must be paid in GBP (£). Any bank charges are to be paid for by the buyer.

Can I cancel or change my order?
Given you have a valid genuine reason we will try to help, but it may not always be possible in certain circumstances.

Shipping

Where's my order?
Please visit our Shipping page for delivery times prior to contacting us. If you feel your parcel has not reached you a reasonable amount of time please contact us at customerservice@digimediasolutions.co.uk

Do you combine shipping discounts?
We do. After your first item all subsequent items are charged at a half price.

Can I return my item?
For more information on our returns policy please visit our 'Returns page'.

How long will it take until I receive my refund?
Refunds and exchanges are usually processed within 24/48 hours once we receive the goods.