|
|
 |
Shipping Info:
|
|
How much does delivery cost?
Delivery charges vary based on items order and your location within the UK.
Please add the items you require to your shopping cart then click the "delivery charge calculator" button. Any unwanted items can be deleted before proceeding to Checkout. This method can even
be used if you are just browsing and do not wish to enter any personal details at this stage.
Do you offer a next day delivery service?
If the item is in stock and is ordered before 3pm (Monday - Thursday Only) we will usually despatch the order the same day for delivery the following day. Please note however that this is not guaranteed service. Delays once the order is with the courier company are rare but possible. Also during some busy periods it may not
always be possible to despatch orders the same day in which case deliveries are usually made within 2 - 3 working days. Please contact our sales team on 0845 4584583 if a fast delivery is required. We will not debit payment from your card until the order is ready for despatch. PayPal payments
may however be pre-debited. If the order is sent via a courier service we will endeavour to deliver your products within one business day from the despatch date. Small orders that can be sent via
Royal Mail will take approximately 3-4 days.
What time will my parcel arrive?
Although we give an expected date of delivery, We are unable to specify the time of delivery. The courier will deliver any time during normal working hours. If no one is available
to accept delivery then the courier will often try a neighbour. If no neighbours are willing
to accept the parcel on your behalf then the parcel will be returned to the depot and the courier will leave a calling card with details of how to arrange a re-delivery or a collection. If your parcel is over
a day late and you are having any problems with a delivery, please contact us on 0845
458 4582 and we can investigate the problem for you.
What should I do if my parcel doesn’t arrive?
Although we will endeavour to send all orders out on the service provided (next day, 48 hour, Saturday delivery etc) we regret to inform that unfortunately our courier service
cannot
guarantee any delivery timescales. If there are delivery delays due to reasons beyond our control (courier delays, weather conditions etc) we may not be able to refund the carriage charges in all
instances. If your order does not arrive in the allotted time scales please call our customer services team on 0845 4584582 who will investigate the delivery for you. If the delivery is late we will
arrange for the item to be forwarded on as quickly as possible. If the order has become lost in transit then we will discuss with you the possibility of sending a replacement order or issuing a refund
depending on the circumstances.
|
|
) 
) 
) 
