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Returns Info:
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I have received my order but it is faulty. How can I return it for a replacement?
If you receive an item that is faulty in anyway or isn't as described please cease use of the item and contact us as soon as possible. We will discuss the problem and hopefully
be able to rectify it by phone, if the problem will require inspection then we will arrange for a
courier to collect it from you, free of charge and bring it back to our warehouse. If the item is then inspected and deemed to be faulty/not as described then we will issue an immediate
refund/replacement. If no fault is found then the item may be returned to you or we may still accept the
goods back, but you would be liable for the collection costs (£4.95).
I have received my order but I have changed my mind and no longer want the item. Can I return it?
As per the 'Distance Selling Regulations', you can return an item for a full refund providing that you contact us with in 7 days of receiving the item and that you have taken a duty of care of the item while it has been in your
possession. If you do not contact us within 7 days but contact us within 14 days then you cannot return the item for a refund but you can return it for store credit or a replacement item. Once we have been contacted and a return has been arranged, you must then return the item(s) to us within 28 days to the address stated on our 'contact us' page.
We ask that customers return the goods in their original packaging where possible, or in suitable, secure packaging where not possible. While the goods are being returned they are the
responsibility of the customer and so you may be liable for any damage that occurs in transit back to us due to insufficient packaging. Once the goods are received back in our warehouse the goods
will be inspected. If they are in a suitable condition a full refund will be issued. If there are any discrepancies then we will contact you to discuss the matter.
When buying new electronic equipment can you collect my old equipment for recycling under the WEEE Directive?
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law so we will collect your old equipment free of charge. Please visit the following link for full information: WEEE Regulations. If you require this service please contact us on 01622 870592.
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