REFUNDS AND RETURNS

ANY REFUND REQUESTS MUST COME THROUGH THE EBAY RETURNS PROCESS, WHICH CAN BE FOUND IN YOUR PURCHASE HISTORY UNDER THE 'MORE ACTIONS' ARROW. 

ALL REFUNDS ARE ACTIONED AS SOON AS POSSIBLE & USUALLY WITHIN 48 HOURS OF RECEIPT.

FOR EXCHANGES PLEASE EMAIL US YOUR REQUEST VIA EBAY - THIS MUST BE DONE WITHIN 7 DAYS OF RECEIPT.  ALL ITEMS THAT ARE RETURNED TO US MUST HAVE LABELS ATTACHED WHERE APPLICABLE, UNWORN & IN THE CONDITION THAT THEY WERE RECEIVED.   ANY ITEMS THAT COME BACK IN AN UNSALEABLE CONDITION INCLUDING SMELLING OF CIGARETTES WILL BE REFUSED. 

PLEASE MAKE SURE YOU ENCLOSE YOUR 'EBAY SELLER ID' SO WE CAN ACTION YOUR REQUEST QUICKER. 

WE WOULD ALWAYS RECOMMEND YOU GET PROOF OF POSTAGE AS WE CAN NOT BE HELD RESPONSIBLE FOR ITEMS THAT GET MISLAID IN TRANSIT. 

UNLESS IT IS OUR ERROR WE WILL NOT REINBURSE YOUR RETURN FEES.

FEEDBACK OR PROBLEMS

SHOULD YOU NOT BE COMPLETELY SATISFIED WITH YOUR PURCHASE THEN PLEASE LET US KNOW. 

IF THE FIRST WE HEAR ABOUT IT IS BY NEGATIVE FEEDBACK THEN DO NOT EXPECT US TO RECTIFY THE SITUATION.

PLEASE NOTE THAT IT IS AGAINST EBAY POLICIES TO LEAVE NEGATIVE FEEDBACK WITHOUT CONTACT FIRST.  IF THERE IS A PROBLEM THEN PLEASE CONTACT US AS WE ARE AS KEEN TO RECTIFY IT AS YOU ARE!