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 Maintained by:
 Our motto is simply 'Purchase with confidence'. As CCTV installers ourselves we offer the best CCTV products, advice, support and service. Unlike the run-of-the-mill eBay sellers, we are a UK business that stands by all of our high quality products with a 28 day no quibble money back guarantee.

Due to annual staff holidays we will be closed from 10 October 2014 and re-open again on 20 October 2014.

This closure will not affect our customer service, email responses or returns procedures.

We are sorry for any inconvenience.

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General Interest
We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you have simply changed your mind.

28 Day 'No Quibble' Money back Guarantee
Most things we sell are covered by our 28-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we’ll give you a refund or arrange an exchange item.

If you don't have your receipt, as long as you have a proof of purchase we'll exchange the item or give you a refund. Please ensure you read and understood the specification of the product before using or installing any product.

Used products in damaged packaging or not in a saleable condition are excluded from our 28-day money-back guarantee.

Please note all software are excluded from the 28 day money back guarantee. If a product is excluded from our 28-day money-back guarantee, it is clearly displayed on this website.

If your product(s) have qualified for a free gift or promotional product and you return them under our 28-day-money-back-guarantee, the free gift or promotional product must be returned.

Our 28-day money-back guarantee does not affect your statutory rights.

The 'not so' Small Print
If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be 'as new' when returned to us.

Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once the item is received, we'll issue a full refund for the product to your original payment method.

Please note this policy has some limitations and does not apply to business or trade customers.

All returned items require a Returns Authorisation Number. Spotted an error or broken link? Please email sales@diycctvdirect.com