Any product returned unopened, unused and undamaged in line with the Distance Selling Directive (DSD) are entitled to a 100% refund of the price of the product if we are informed within 7 days from receipt. Once you have informed us of your decision to return goods under DSD, you have 7 days to do so at your own expense. You will need to ask Customer Services for a returns number before sending the goods back.

Any product returned unopened, unused and undamaged and not in line with the DSD are entitled to a 80% refund of the price of the product. Once you have informed us of your decision to return goods, you have 7 days to do so at your own expense. You will need to ask Customer Services for a returns number before sending the goods back.

Any product that becomes faulty within 12 months is entitled to a repair/replacement (at our discretion). Once you have informed us of your decision to return goods, you have 7 days to do so at your own expense. You will need to ask Customer Services for a returns number before sending the goods back.