DEBRA Charity Returns
DEBRA Charity offer a full refund service on every item that we sell, so that you may purchase any item with confidence.
Important to all our Customers
In our eBay Shop we sell a large range of items which have been donated to our charity, all items for sale should be in the condition as stated in the individual listing.
However as a charity we depend on a large number of volunteers & helpers to run our operation, these very generous people freely give their time to us & very occasionally mistakes can be made. In no way is this ever done intentionally & should you receive an item not as described please contact us first so that we can resolve it to your complete satisfaction.
All clothing that we sell should be as stated in the listing, but please note that used clothing will normally require cleaning before use.
Should you have a problem please do not leave Negative Feedback but contact us first so that we can resolve the situation for you.
You as our Customer are very important to us as well as our feedback standing on eBay, so we will do everything we can to ensure that you are completely satisfied with your purchase, can leave 5* Positive Feedback for us & hopefully will buy from our eBay Shop in the future.
Should you wish to return an item back to us please follow the actions below -
1 - Send a message via ebay indicating that you want to return your item with a brief reason for the return.
2 - Re pack the item for return postage
3 - Return To - Debra E Shop, Unit 4 Beckbridge Ind Est, Ripley Dr, Normanton, WF6 1JD, United Kingdom.
4 - Please obtain a proof of posting as very ocassionally items do go missing in the post.
5 - Wait for us to contact you when goods recieved & your refund has been issued to you.
Thank you for supporting