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DCtrade offers a unique warranty package to our clients/customers to fulfill and eliminate any inconveniences that may arise. Our 2 Year Full exclusive warranty is designed not only to attract you as a customer but for you to purchase with ease/support and trust.
DCtrade Warranty (DCW) Covers the following aspects.
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Manufacturer Defects (Known issues caused by particular product and various other ailments that can cause product to malfunction)
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Items arriving damaged on arrival (it is our responsibility to ensure items are packed well before shipment)
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Replacement of item if
necessary
When wanting to initiate your 2 year warranty, please contact us and provide your eBay Buyer User ID, Sales Record Number. (Once we received payment from buyer, we will send a "Payment Received Notification" email. Buyer should save this email for keeping purchase record. Buyer User ID & Sales Record Number would be appear in "Payment Received Notification").
Once received, item will be inspected by our technical staff, and we will email you within 14 working days to describe errors found with the product and plans to fix or replace your item.
Be assured that we will attend to your item within this time period and if for any chance (due to workload and/or manpower issues) we cannot attend to it (within 14 days), we will inform you and compensate your time as well.
Once item has been rectified, it will be sent back to you via Registered Air Mail or Courier Service.
We take pride in our after sales service and we take pride in our warranty program. We will ensure that your item is well taken care off and ensure we describe each detail to you in exact detail.
Do note we do reserve the right to administer a handling and administrative fee of 10% of the final price (minus shipping) if item is found to have been deliberately misused. All services and decisions are to be made by DCtrade in any circumstance.
The after-sale service and warranty policy does not cover for the following damages: cosmetic damage, damage due to acts of God, accident, misuse, abuse or negligence. We will examine the actual causes of the damages and make an ultimate decision. All requested services are subject to final approval by DCTRADE.
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