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General Interest

DCtrade Order Processing & Shipping

Upon receiving payment, all transactions are vetted through the payment processor to eliminate any chance of fraud or undetermined payments. This process takes 1-2 working days to complete. While we strive to ensure this process moves faster, we ask that you bear with us to ensure your private information is secure and that your payment is fully verified. We can guarantee that this process will not take longer than 2 working days.

DCtrade uses FedEx, DHL & Hong Kong Registered Air Mail (RAM) Post to ship all items.

DCtrade strives with the most utmost effort to ensure items get delivered on time & in safe condition. Please note that while these are reasonable estimates, delays may occur due to unforeseen circumstances that are out of our control. We will endeavor to post information regarding expected delays on our website as soon as possible to keep you informed. We do not ship items to APO/FPO addresses unless written approval has been given to us and by us to you. This is to avoid any post office mix-ups with internal posting systems in respective bases.

As with all aspects of our policies & updates, we will keep you, the customer, fully informed throughout each step of the processing period from payment to shipping your item to you receiving it. Upon shipment, a tracking number will be emailed to you, please do not delete this information as it will provide you instructions on how to keep track of your item, from the moment it leaves our warehouse to the moment it arrives on your door step.

While DCtrade offers free shipping to any part of the world, there may be tax and customs charges to the customer on arrival. While we try to minimize these charges, we cannot guarantee whether you will be charged or not or what exact amount it may be. We will however not falsely declare any information as our policy and eBay policy relies us to follow all international customs laws and regulations. Please email us for more information regarding this issue.