|  | | | D2 Leisure Warehouse | | | Maintained by: | | London's Premier Retailer of Bicycles, Battery Ride On Vehicles, Indoor & Outdoor Games, Swings and Slides, Electric Scooters, Rocking Horses & Animals and Playhouse plus much more... From Major Brands such as Giant, Dawes, Raleigh, Diamondback, Peg Perego, Feber, Power Wheels, Biemme and Pot Black. | |
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| Service & Delivery, Terms and Conditions of Sale
We specialise in selling Bicycles, Accessories and Battery Operated Toys and Equipment for Children . If you have any suggestions or comments, please e-mail us at enquiries@d2leisuregroup.co.uk.
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any item(s) that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'make order' and you will be asked for a few details that we will need to be able to satisfy the order. We accept the following credit cards: Visa, Mastercard, Access, Switch, Solo and Delta Card. We also accept cheque payment (UK drawn bank only). Send your order in writing and post it with your cheque, or simply phone or fax your order to us.
1: Sale and Purchase
We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
2: Price
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified.
2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are displayed when ordering your item.
2.3 Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply and particular person.
2.4 Some bicycles maybe dispatched 95% assembled to avoid damages in transit, which will mean some minor assembly will be required. We reccommend this is done by a professional certified mechanic, should you need any assistant and live local to one of our retail branches this can be done for a SMALL CHARGE, or alternatively any bicycle shop will assemble it for you at a charge. Battery Toys are also dispatched 95% assembled, this assembly is straight forward and any competent person should be capable of assembling these. WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO INSUFFICIENT PACKAGING. Backordered items can be cancelled at any time prior to dispatch. Deposit's paid for any backordered items which are cancelled are refundable at our discretion. Shipping And Handling D2 Leisure Group offers delivery to addresses within the United Kingdom, Europe and USA Only. We offer a standard delivery service to addresses in the United Kingdom, where the delivery details are as follow: Delivery Method - TNT UK, DHL Express, or Special Delivery. Delivery Time - Next Working Day* (Bikes/Battery Toys), 2/3 Days* (All Other Items).*subject to availablity Delivery Charges Vary Depending on the Weight of The Item and Destination Country, and will be confirmed prior to completing the order and shipping.
Delivery Schedule
Dispatch will normally take place within 24 hours, and so deliveries will normally be made in the normal course of delivery by the carrier thereafter. Delays in collection and delivery by the carrier may be experienced over the festive period. You will be advised by phone or e-mail of any delay, or if the item is no longer available.
Back Orders
All products and services are subject to availability. If your item is not in stock, we can backorder for you. You will always be e-mailed with the option to cancel your order, if you would rather not wait, or to claim a full refund.
Credit Card Security
Your credit card security is our utmost priority, and D2 Leisure has taken the necessary steps to ensure that your payment information is processed confidentially and accurately. D2 Leisure uses Secure Sockets Layer (SSL), provided by Secure Trading, where credit card details are encrypted in the software when the order is placed. This makes it virtually impossible for unauthorised parties to read any information that you send us.
Guarantee and Returns
If you are not completely satisfied with your order, you can return it in an unused condition within 28 days, with the original receipt. We will either exchange the item(s) or refund your money, as you wish. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days without giving a reason, the 7 days starting the day after receipt of the goods. You must bear the costs of returning the goods to us. A refund will be given within 28 days of cancellation of the goods. If the item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. Your statutory rights are not affected. Returns Procedure If you would like us to collect your return the following procedure will apply: Contact us with details of your original order number, dispatch note and your credit card details (card number and expiry date) and we will arrange to collect your return. Your credit card will then be debited with the cost of the return delivery. When the goods arrive back at our Customer Distribution Centre they will be assessed and should it be concluded that they are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you. You will receive a full refund of the purchase price and the delivery charge
Reaching Us
Please contact us by E-mail on enquiries@d2leisuregroup.co.uk. Alternatively, you can call us on +44 (0)1268 288208, fax us on +44 (0)1268 288570, or write to us at D2 Leisure Group, Unit 3/4 Falcon Park, Luckyn Lane, Basildon, ESSEX SS14 3AL, United Kingdom. |
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