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Returns, cancellations and faulty goods policy

Problem with your purchase?

We recommend checking any product manuals that may be contained with the item, or the manufacturer web-site to establish whether you are able to resolve the problem.

If you’re unable to resolve the problem, please let us know immediately. We’re here to help!

Please contact the Outlet team directly by emailing: curryspcworldoutlet@dixonscarphonegroup.com.

Alternatively you can message us using the eBay message centre.

For further details on how to get in touch, please refer to the "Contact Us" information section of our shop or product listings, or click "Send Us a Message"

We'll reply within 24hours (Mon-Fri, 9-5, excluding Bank Holidays) and do our best to help!

 

Returns

All returns must be authorised

In all cases, please contact us to obtain a return authorisation, a label and instructions on how to return the purchase

All authorised returns are free.

 

Faulty Products

We do not stock spare parts, and are unable to send replacement parts.

We cannot offer a repair service on Outlet products.

Currys/PC World Outlet provides a warranty on faulty products as detailed below. All warranty periods are applicable from the date of payment.

Products sold as "New" - 12 month warranty

Products sold as Grade A "Refurbished" - 12 month warranty

Products sold as Grade B "Refurbished" - 6 month warranty

Products sold as "Used" - 3 month warranty

All computing components/spares sold as "Reburbished" - 3 month warranty

If your item develops a fault within the applicable warranty period, a full refund will be offered, once the product has been returned to the Outlet team.

To qualify for a refund the product must be:

- in the same condition as supplied to you
- complete with any accessories and free gifts offered with it
- if possible, with the original box and packaging

The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.

If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Retail plc will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

 

Repairs

Dixons Retail plc cannot offer a repair service on any Outlet products.

A repair via the product manufacturer may be available, depending upon the nature and terms of any manufacturer warranty with the product.

We are unable to confirm what manufacturer warranty is contained within Outlet products, nor whether the manufacturer will honour any guarantees.

 

Exchanges

If your purchase develops a fault within the applicable warranty period, we may offer an exchange for the same, or a similar product, depending on our current Outlet stock. If we don’t have stock available for an exchange, an exchange will not be available to you.

An Outlet store sells end-of-line products, so our stock is limited and we may not have a direct replacement available for an exchange.

All exchanges are at the discretion of Currys/PC World Outlet.

The exchange of CD's, DVD's and computer software may be restricted to the same product.

If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no exchange will be provided, and no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no exchange will be provided, and no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Retail plc will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

 

Non-faulty returns / Cancellations

If you change your mind, and wish to return your order, you must notify us of the same within 14 calendar days of the date of delivery. Unwanted returns are not accepted after this period.

To qualify for a refund, unwanted products must be:

- in an ‘as new’ condition
- unused, without installation or data input
- in the same condition as supplied to you
- complete with any accessories and free gifts offered with it
- with the original box and packaging

Unwanted products cannot be accepted after 14 days if any of the above criteria are not met.

The right of cancellation does not apply to:

- The seal has been broken on any DVDs, CDs, memory cards or software, including games, or on any personal hygiene products such as shavers
- If you want to return a Software Product Activation Key card which is not faulty, the silver strip on the back of the card must be fully intact as new

If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.

Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.

Any form of investigation, intervention or repair undertaken on your purchase by any party other than Dixons Retail plc will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.

All warranties are non-transferrable.

 

Refunds

Your Paypal account will be refunded once we have received your return.

In all cases, goods must be received before refunds are given.

We’ll email you once the item is received by our warehouse.

You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.

Express delivery costs will only be refunded if you notify us within 14 calendar days of delivery:

- you received an incorrect item
- you received a damaged item
- you received a faulty item

Please note that it can take up to 5 days for a refund to appear in your PayPal account.

 

Can I send the item back myself?

All returns must be authorised, and sent via the process set out in our returns procedure..

In all cases, please contact us to obtain a return authorisation, parcel label and instructions on how to return the purchase.

Dixons Retail plc will not be held responsible for any loss, damage or costs incurred by the customer if our returns procedure is not adhered to fully.

 

Can a Currys or PC World retail store help?

Our high street retail stores are not able to provide technical support or refund any Currys/PC World Outlet purchases. Please contact the Outlet team by sending us a message via the eBay message centre.

To contact us, please refer to the "Contact Us" information section of our shop or product listings, or click "Send Us a Message"