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Returns Policy
Problem with your purchase?
eBay encourage Buyers and Sellers to resolve issues amicably, without opening dispute cases, and before leaving feedback.
What first?
In the first instance, please refer to the manufacturer’s instructions /FAQ's/Trouble-shooting / Help guides provided with your purchase, to establish whether you are able to resolve the problem.
We also recommend you check the manufacturers web-site, or contact the manufacturer directly, details of which may be contained with your purchase.
What next?
If you’re still unable to resolve the problem, please let us know immediately.
Please contact the Outlet team directly - Currys or PC World high street retail stores are unable to provide technical support or refund any Currys/PC World Outlet purchases.
To contact us, please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
http://stores.ebay.co.uk/currys-pc-world/Contact-Us.html
If we can’t assist in solving the problem, a number of resolution options may be available to you. These are set out below.
Faulty Products
We do not stock spare parts, and are unable to send replacement parts.
We do not have the facility to repair products.
Currys/PC World Outlet provides a warranty on faulty products as detailed below. All warranty periods are applicable from the date of payment.
Products sold as "New" - 12 month warranty
Products sold as Grade A and B "Refurbished" - 6 month warranty
Products sold as "Used" - 3 month warranty
If your item develops a fault within the applicable warranty period, a full refund will be offered, once the product has been returned to the Outlet team for assessment and verification of the fault.
To qualify for a refund the product must be:
in the same condition as supplied to you
complete with any accessories and free gifts offered with it
if possible, with the original box and packaging
The above warranties do not cover non-faulty products, nor issues caused by accident, neglect, misuse or normal wear and tear.
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.
Exchanges
If your purchase develops a fault within the applicable warranty period, we may offer an exchange for the same, or a similar product. This is dependent on our current stock. If we don’t have stock available for an exchange, this option will not be available to you.
As an Outlet store, our stock is limited and we may not have a direct replacement available for an exchange.
All exchanges are at the discretion of Currys/PC World Outlet.
The exchange of CD's, DVD's and computer software may be restricted to the same product
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no exchange will be provided, and no costs will be refunded.
Non-faulty returns
If you change your mind, and wish to return your order, you must notify us of the same within 7 days of the date of delivery. Unwanted returns are not accepted after this period.
To contact us, please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
http://stores.ebay.co.uk/currys-pc-world/Contact-Us.html
To qualify for a refund, unwanted products must be:
unused
in the same condition as supplied to you
complete with any accessories and free gifts offered with it
with the original box and packaging
Unwanted products cannot be accepted after 7 days if any of the above criteria are not met.
For hygiene reasons, the following types of products cannot be returned unless they are faulty:
Health & Beauty products
Personal grooming products
Headphones
We may restrict the exchange of CD's, DVD's and computer software to the same title
If a product is returned as unwanted, but the above conditions are not met, no costs will be refunded.
How do I return an item?
All items must be returned in accordance with this policy and via the process set out in our return procedure .
Please contact us to arrange a return. Please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
http://stores.ebay.co.uk/currys-pc-world/Contact-Us.html
We'll reply within 24 hours (Mon-Fri, 9-5, excluding Bank Holidays) with details of the return procedure and a parcel label for enclosure within the returns parcel.
Can I send the item back myself?
All returns must be authorised, and sent via the process set out in our returns procedure. .
In all cases, please contact us to obtain a return authorisation, parcel label and instructions on how to return the purchase.
Dixons Retail plc will not be held responsible for any loss, damage or costs incurred by the customer if our returns procedure is not adhered to fully.
Can a Currys or PC World retail store help?
Our high street retail stores are not able to provide technical support or refund any Currys/PC World Outlet purchases . Please contact the Outlet team by sending us a message via the eBay message centre.
To contact us, please refer to the "Contact Us" information section of our shop or product listings, or use the web address:
http://stores.ebay.co.uk/currys-pc-world/Contact-Us.html
When will I receive my refund?
Your Paypal account will be refunded once we have received and inspected your return.
In all cases, goods must be received before refunds are given.
We’ll email you once the item is received by our warehouse, and we’ve had the opportunity of processing and inspecting it.
You can expect your refund to be processed within 48 hours of us confirming we have received the item. You will receive an email confirming your return has been received and a refund has been processed.
Please note that it can take up to 5 days for a refund to appear in your PayPal account.
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