Frequently Asked Questions

Welcome to our FAQ's page. Here you will find some useful questions relating to our products, ordering system and customer support.


General Information

Q: What guarantee period do Creda Showers come with when purchased through eBay?
A: All Creda Showers sold through the Creda Showers eBay Factory Outlet are subject to the standard Creda Showers guarantee period and have not been changed for eBay. You can check the guarantee period for each shower in the products description on the product page.

Q: Who do I contact if I have a fault?
A: In the unlikely event that you experience a problem/fault with your Creda Shower, please contact the Creda Showers Technical Helpline on 0844 372 7766.

Q: When will my order be sent?
A: Where possible all orders that are placed by 2pm, will be despatched the same day – Monday to Friday.
All orders processed after 2pm will be processed and despatched the following day – Monday to Friday.
All orders received after 2pm on a Friday will be processed and despatched on the following Monday (except for bank holidays).


Pre Shower Installation

Q: Can a Creda shower be connected to a cold mains supply?
A: All instantaneous showers should be connect to the rising mains water supply, unless the unit is a power shower or mixer unit, as there are limitations on water services in order for the unit to perform correctly. Units can be connected to a header tank providing there is adequate head height to generate a minimum of 0.7 bar pressure.

Q: Can a Creda power shower be fitted to a combi-boiler?
A: There is no problem as long as the water services for the shower is taken before the combi-boiler, as most boilers are governed to 1 Bar pressure and if services are taken afterwards running pressure can drop to less than 0.7 Bar.

Q: Does the wiring to my existing electric shower need to be upgraded if I was to fit a higher kilowatt rated unit?
A: All wiring must be carried out by a fully qualified electrician and must comply with the current wiring regulations to meet the specification of the unit
to be installed.

You must ensure your wiring system (cable size) is sufficient for the kW size of the shower before purchasing and installing!

Q: What can I do if there is not enough mains water pressure to operate an electric shower?
A: If there is in-sufficient water pressure for your unit it would normally be down to a poor service from your service provider “lines could be blocked or restricted”,
if this is not the case then your unit could be fed from a header tank with an adequate working head height.

Q: What is the minimum flow rate and water pressure required for a Creda electric shower?
A: The minimum running water pressure for the shower unit is 0.7 Bar.

Q: What things do I need to think about when replacing an existing electric shower?
A: If replacing an existing unit you must ensure that your water and electrical services are adequate for the unit to be installed.

You must ensure your wiring system (cable size) is sufficient for the kW size of the shower before purchasing and installing!

Q: What size fuse does a Creda electric shower require?
A: The installation must comply with the current wiring regulations to meet the specification of the unit to be installed. This all depends on the kW rating of the shower unit. Please see below:

• 7.2kW shower = 32 Amp fuse
• 7.5kW shower = 40 Amp fuse
• 8.5kW shower = 40 Amp fuse
• 9.5kW shower = 40/45 Amp fuse
• 10.5kW shower = 45 Amp fuse

Please note in order to comply with the current building regulations you should have a competent certified installer carry out any electrical work to the
IEE Wiring Regulations.

Q: What Creda shower will suit a gravity system?
A: A power shower or mixer unit are the only recommended units as there are limitations on water services in order for any shower unit to perform correctly, standard mains shower units can only be connected to a header tank providing there is a adequate head height to generate a minimum of 0.7 bar pressure.

Q: What Creda shower will suit a combi water system?
A: There is no problem with any mains shower unit being fed from a combi system as long as the water services for the shower is taken before the combi-boiler as most boilers are governed to 1 Bar pressure and if services are taken afterwards running pressure can drop to less than 0.7 Bar

Q: What Creda shower will suit a mains fed water system?
A: Any unit except a power shower or mixer unit as these need to be gravity fed.

Q: Do I need a pump?
A: You can only pump water from a storage tank to feed to a shower; you can not pump mains water directly to a shower as it goes against local water by-laws.

Q: What effect does the kW rating have on my electric shower?
A: Electric showers only take water from your mains cold water supply and heat this water by passing it over electrically heated elements. The temperature of the water you get from your shower and the flow rate is therefore determined by three key factors: 1. the temperature of your mains cold water supply (this can vary from 5O°C in winter to 20°C in summer) 2. the heating ability of your element in kW 3. the pressure of your mains water supply In simple terms, the higher your chosen showers kW rating the better the potential water flow rate from your shower at your preferred showering temperature. As a guide you can see below how the kW rating affects your shower flow*: * 8.5kW up to 27% more flow than a 7.5kW heater * 9.5kW up to 42% more flow than a 7.5kW heater


During Shower Installation

Q: What type of plumbing fitting is required to connect to the inlet of a Creda electric shower?
A: An easy fit or compression fitting is required to connect to the unit, providing they meet the specification of the installation.

Q: When installing a Creda electric shower, what size electric cable is required?
A: The installation must comply with the current wiring regulations to meet the specification of the unit to be installed. Recommended cable size: 7.2kW shower = 6 mm² cable size 7.5kW shower = 10 mm² cable size 8.5kW shower = 10 mm² cable size 9.5kW shower = 10 mm² cable size 10.5kW shower = 16mm² cable size However please note in order to comply with the current building regulations you should have a competent certified installer carry out any electrical work to the IEE Wiring Regulations.

You must ensure your wiring system (cable size) is sufficient for the kW size of the shower before purchasing and installing!

Q: What happens when an incorrect fuse size is fitted for an electric shower?
A: If the fuse is under rated then the fuse will keep blowing. If the fuse is over sized then if there is an electrical problem then the unit could burn out and this could be a potential fire hazard.

Q: What water and cable entries do Creda showers have?
A: Most units unless other wise stated have the water entry on the bottom right hand side of the unit that can be connected to a water supply coming from bottom, rear or top of the unit, the electrical connection block is located on the right hand side, mid way and has a knockout section for cable entry.


After Shower Installation

Q: My Creda shower is out of guarantee and has a fault, what can be done?
A: If in the unlikely event of a faulty unit that is out of manufactures warranty then please contact technical services on 0844 372 7766 and details of a recognised engineer within your area can be provided.

Q: My Creda shower is in guarantee and has a fault what is the procedure?
A: If in the unlikely event of a faulty unit that is within our manufactures warranty then please contact technical services on 0844 372 7766 stating model number, serial number and your details. These details will then be passed to one of our recognised engineers within your area who can provide a service to repair the unit, in line with our terms and conditions.

Q: Water is leaking from the bottom of my unit, what could be the problem?
A: If water is leaking from the base of the unit it could be due to the shower being over pressurised (a build up of lime scale or a bent/restricted shower hose) “water will be coming from a small black pipe behind the shower hose”

Q: Where can I find the serial number on my Creda shower?
A: All serial numbers are located on the bottom left of the unit next to the water out-let hose

Q: The flow of water from my Creda shower seems very poor, what could be the problem?
A: If you experience poor flow from your unit this could be due to poor water services or that the unit is being used on half heat setting and trying to achieve a hot shower “increasing the heat setting should increase the water flow rate”.