Bread Crumb Link

"Makes home cosy while saving on fuel bills"

    CosyHomeStore have an easy, hassle free returns and exchange policy.


    If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a full refund or exchange. In addition to our policy, European Distance Selling Regulations state all countries within the EU have a cooling off period of seven working days to cancel your order.


    Please note all returns and exchanges are the customer's responsibility. If you do decide that you want a refund or exchange all we ask is that you notify us within 14 days of receipt and return the item in its original condition. We will inspect all returned goods and if the item is damaged or soiled we may not be able to accept the return. A refund will be issued within 4-5 working days once we have received the item. Prepaid postage labels are provided for your convenience - there is no charge if an item is faulty, damaged, not as described or the wrong item, however, you will be charged if you simply change your mind.


    RETURN PROCESS:
    1. Attach the prepaid postage label at the bottom of your dispatch note to the order packaging.
    2. Include the completed Returns Note with a reason for returning the item.
    3. Take package to local post office for proof of postage.
    4. Keep proof of postage until you get a “Return Received” confirmation email.


    For all UK customer service queries/issues, contact Bernard bernard@cosyhomestore.co.uk 9.30pm - 6pm Monday - Friday.


    When contacting us regarding a purchase you made, please send an eBay message (or regular email quoting your eBay ID or order number).


    Return addresses:


    United Kingdom
    CosyHomeStore Ltd
    The Storage Place
    Brewery Lane, Felling
    Gateshead NE10 0EY
    bernard@cosyhomestore.co.uk
    0191 432 9510

    Deutschland
    CosyHomeStore Ltd
    Jan Achtmann
    Strandweg 17
    24369 Waabs
    jan@cosyhomestore.co.uk
    0176 4479 2279

    International
    CosyHomeStore Ltd
    service@cosyhomestore.co.uk
    +44 191 432 9510