CosyHomeStore have an easy, hassle free returns and exchange policy.
If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a full refund or exchange. In addition to our policy, European Distance Selling Regulations state all countries within the EU have a cooling off period of seven working days to cancel your order.
Please note all returns and exchanges are the customer's responsibility. If you do decide that you want a refund or exchange all we ask is that you notify us within 14 days of receipt and return the item in its original condition. We will inspect all returned goods and if the item is damaged or soiled we may not be able to accept the return. A refund will be issued within 4-5 working days once we have received the item. Prepaid postage labels are provided for your convenience - there is no charge if an item is faulty, damaged, not as described or the wrong item, however, you will be charged if you simply change your mind.
1. Attach the prepaid postage label at the bottom of your dispatch note to the order packaging.
2. Include the completed Returns Note with a reason for returning the item.
3. Take package to local post office for proof of postage.
4. Keep proof of postage until you get a “Return Received” confirmation email.
For all UK customer service queries/issues, contact Bernard firstname.lastname@example.org 9.30pm - 6pm Monday - Friday.
When contacting us regarding a purchase you made, please send an eBay message (or regular email quoting your eBay ID or order number).
The Storage Place
Brewery Lane, Felling
Gateshead NE10 0EY
0191 432 9510
0176 4479 2279
+44 191 432 9510