CosyHomeStore have an easy, hassle free returns and exchange policy.
If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a full refund or exchange. In addition to our policy, European Distance Selling Regulations state all countries within the EU have a cooling off period of seven working days to cancel your order.
Please note all returns and exchanges are the customer's responsibility. If you do decide that you want a refund or exchange all we ask is that you notify us within 14 days of receipt and return the item in its original condition. We will inspect all returned goods and if the item is damaged or soiled we may not be able to accept the return. A refund will be issued within 4-5 working days once we have received the item.
If you receive a faulty or wrong item, please notify us within 14 days of receipt. We will cover the cost of postage - we will email you a label with our returns address and a Freepost stamp. Print the label, attach to the packaging and post the item. Please include the order dispatch note with a reason for returning the item.
For all UK customer service queries/issues, contact Bernard firstname.lastname@example.org 9.30pm - 6pm Monday - Friday.
When contacting us regarding a purchase you made, please send an eBay message (or regular email quoting your eBay ID or order number).
Please send all Returns to your nearest CosyHomeStore location: