All customers please note when placing an order to be 100% sure of your Delivery Address with Name, House Number, Correct Postcode & other details on eBay and PayPal is updated before confirming your order as once the submit button is pressed we cannot be held responsible for any changes that are needed as we would of already processed your order and therefore will not be able to change details or address.

Shipping Information:

All normal orders will be processed in 24 hours (Monday-Friday excluding Weekends, Bank Holidays, Public Holidays) of your order, for urgent deliveries we recommend Special Delivery as it is a Guaranteed Delivery on Next Working Day of Shipping. Please note we will ship all orders sameday placed before 4pm with service called Special Delivery (Monday-Friday excluding Weekends, Bank Holidays, Public Holidays). Items purchased over the weekend or on bank holidays will be sent out the next working day.

Order Completion is defined when the auction closes and payment has been cleared and received.

Every care will be taken when posting to ensure safe delivery of your parcel.

UK Delivery: All items are sent via Royal Mail unless otherwise stated and usually arrive the next working day, however, Royal Mail give an estimated delivery time of 2-5 working days. If you need your item urgent than please place an order with option called Special Delivery (NextDay Delivery) on checkout. Please note we will ship your item in 24 hours (Monday-Friday excluding Weekends, Bank Holidays, Public Holidays) of your order.

UK Courier Delivery: All items sent via DPD / DHL and will arrive within 48 hours.

Special Delivery (NextDay Delivery): For urgent deliveries we recommend Special Delivery as it is a Guaranteed Delivery on Next Working Day of Shipping. Please note we will ship all orders sameday placed before 4pm with service called Special Delivery (Monday-Friday excluding Weekends, Bank Holidays, Public Holidays)
Cost for Special Orders service you can find on the top of item description page and there is field called Postage & Delivery.

Recorded Delivery: Royal Mail gives an estimated delivery time of 2-5 working days. Items sent by Royal Mail Recorded Delivery service are only traceable upon Delivery. Upon issuing of a Tracking number to you; your item is in the hands of the postal service. We have no control over this. These are the term and condition for this service. Please allow 18 days prior to making any contact with us regarding non-receipt.

International orders are sent by either Standard Airmail or International Signed for delivery aims to deliver within 3 to 5 working days but is not a guaranteed service. We cannot be held responsible for delays by the parcel company.

Cost for International Orders: As for international customers wanting to know postage costs please click on the “see all details” button on the top of the item description page and there is field called Postage and will then be able to select their destination from a drop down menu and will be given costs for postage.

Any customers located outside the eu who wish to purchase our goods can be assured we will send the right documentation for customs making sure there will be no duty to pay.

Important:
It is often the case that many items that seem to be undelivered are in fact at your local Royal Mail collection office or with neighbours waiting to be collected. Calling cards are not always left by Royal Mail. We therefore ask you to contact them before contacting us.

And ordering form us means you are agree with us to leave your parcel with neighbours if no one available at the delivery address at the time of delivery man come.

If your item does not arrive and you have checked with your neighbours and local collection office please be aware you need to wait a full 15 working days after post date before we can assume your item is actually lost. We have to abide by the Royal Mail policy and follow their procedures for refunds or redelivery. More information regarding Royal Mail claims procedures can be found by clicking on the link below http://www.royalmail.com/portal/rm/content2?catId=70700722&mediaId=79800735

Lost Parcel: We will only send replacement items once Royal Mail confirms the item is lost. This will be 15 days from date of dispatch. Please contact our customer service team via eBay if your item is lost after the 15 day period. We cannot be held responsible for delays caused by Royal Mail, your local postal service or by International Customs Inspections.

Undelivered Parcel: If your parcel comes back to us due to any reason like addressee has gone away, no answer, address incomplete, address inaccessible, address unknown, refused, not called for or recipients (no one) available to sign the parcel to the delivery address, then the buyer is responsible for, the process of resending the parcel to the buyer again.

Please do not sign for and accept the parcel if you find the seal is opened or the packaging is damaged. We cannot accept responsibility for damaged items after they have been accepted.

P&P Explained: Our P&P costs include delivery charges, packaging, and handling fees, not just the cost of the postage stamp. To avoid any disappointment please do not bid on our items if you feel at all unhappy about the cost of P&P. Winning an item constitutes your acceptance of the above.