Computerstar Limited

Cablestar Helpdesk

Information

Have you got a question about your order? Call us on 0845 4308765 if the FAQ below does not answer your question. Please note our office hours are 10AM to 5PM Monday to Friday.

Please note, orders placed before 3pm GMT Monday to Friday will usually be dispatched on the same day. Orders placed outside these times will usually be dispatched on the next working day. We do our best to ensure your order reaches you as quickly as possible however the seller is not responsible for delivery time and if your order is urgent please use a faster shipping method such as a signed for delivery service.

Thanks for reading!

Frequently Asked Questions

Q:Do you combine shipping?
A:On small quantities there is a Combined Shipping Discount of 50p per extra item however unless you are buying in trade volumes the prices stated are the best we can offer. Please click Buy it Now on all the items you require and the discount will be automatically applied when you check out. If you are interested in bulk please call us!

Q:Please leave me feedback...
A:Due to the amount of orders we handle our feedback system is automated, so when you leave feedback for us you will automatically receive positive feedback in return. If there was any problem with your order please contact us before leaving negative feedback and we guarantee to fix the problem.

Q:Has my item been dispatched?
A:Orders paid for before 3pm Monday to Friday are usually sent same day. Orders outside these hours are usually sent next working day. Please allow sufficient time for delivery unless a NEXT DAY signature service was paid for. Please note FIRST CLASS can take up to a week. SECOND CLASS deliveries may take between 3-15 working days to arrive.

Q:I was out when the goods were delivered - My order has not arrived...
A:Please note that some items may not fit through a standard letterbox and some items require a signature. In this case goods may be held at your local sorting office. Please contact the sorting office to rearrange a delivery time. The postman should leave a card but in our experience goods will be held there even if you did not get a card!

Q:Do you ship internationally? Can I have a tracking number?
A:yes - we ship worldwide. Please see airmail prices for details. International orders usually take 7 to 10 working days to arrive. No tracking number is provided unless you paid for a signature delivery (International Signed For). Please note cablestar is not responsible for goods once dispatched unless a signature delivery was paid for.

Q:I'm having problems checking out / Do you accept PayPal?
A:Yes - we do accept PayPal - However, you must go via our store checkout and not directly to PayPal. The following address - http://enterprise.channeladvisor.com/checkout/1252/CheckoutLookup.asp - - will take you to our Channel Advisor checkout and then you can pay via PayPal as normal. Our checkout is fully PayPal approved and is totally secure.

Q:I paid for FIRST CLASS postage - when will my item arrive?
A:FIRST CLASS orders usually arrive within 1-2 working days, however we ask you to allow up to 7 working days to allow for any Royal mail delays. The seller is NOT responsible for delivery time if you did not pay for a guaranteed NEXT DAY service. We post quickly to try and ensure items arrive quickly but we don't run the Post Office!

Q:I paid for SECOND CLASS postage - when will my item arrive?
A:SECOND CLASS orders usually arrive within 3 to 4 working days, however we ask you to allow up to 15 working days to allow for any Royal mail delays. NB The seller is NOT responsible for delivery time if you did not pay for a guaranteed NEXT DAY service. We post quickly to try & ensure items arrive quickly but we don't run the Post Office!

Cablestar Limited is a Registered Company in the UK. All our goods are available for despatch from within London, England. We ship to worldwide destinations and all goods are available for despatch on a signature delivery if required. We are also retailers of other computer cables and equipment - please contact us if you would like a quote call sales on 0845 430 8765. Please see the 'about me' page for further information about refunds and other terms and conditions. Thanks for reading, and please contact us if you have any further questions - we are happy to help!!!